[Resolved] Club Mahindra Holidays — false sales claims. not responsive to member complaints.

Ravi Pasumarthi

from Pune, Maharashtra

Address:	Pune, Maharashtra, 411041
Website:	www.clubmahindra.com

I have been given false commitment by club mahindra sales representative about wavier of asf for 4 years.

However after few days of selling the membership to me, he is not traceble (Mobile not working).

Called mahindra customer care about this, they replied to my initial 2-3 emails but later stopped responding.

Even their toll free customer care number is not responsive - (Call automatically disconnects after some time).

They were behind me before purchasing the membership and now i am not even able to connect to their customer care. Have been trying since so many days.

I want to close the membership and get back my money.

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Feb 18, 2019

Complaint marked as Resolved

Club Mahindra Holidays customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2019

Club Mahindra Holidays Customer Care's response We deeply regret your displeasure, Ravi and certainly do not want you to feel this way. Please help us with your Membership ID and registered contact number via Facebook Inbox, our team will look into this and assist you further.

Jan 23, 2019

Updated by Ravi Pasumarthi Club Mahindra Member experience team,

You wrote to me that you will get back to me by 22nd Jan 2019 on my membership closure. But you did not.

How can I trust Club Mahindra when they don't follow what they give in writing?

I am attaching the images of the emails sent by member experience team.

Close my membership and return my money.

Can I expect some level of fairness from you please????

Feb 06, 2019

Updated by Ravi Pasumarthi Till date no steps taken to cancel my membership and refund my money.

I have written several emails and their automatic reply that they would contact me in 2 days which they never do.

I am tired all this.

Club Mahindra - Request you to show atleast some level of professionalism. You guys are in the hospitality Industry and you cannot be doing this to your customers.

Misleading customers cannot be your way of working.

Please Cancel my membership and stand by what you assured me of.