[Resolved] Club Mahindra Holidays — free holiday vouchers | |||
Don’t fall for club mahindra free holiday voucher scam. Remember there are no free lunches in life. I had gone for one such invitation plainly out of curiosity and was not surprised at the fraud that awaited me. What did surprise me was the new levels of low in rudeness and poor customer service that these people had stooped to and were in the process giving a bad name to the mahindra group. Wonder what anand mahindra would have to say about. Speaking of which maybe this feedback needs to reach him too! So here’s how it goes. A guy calls up to say you are among the lucky people chosen for a 3d2n stay at any of club mahindra’s ‘resorts’ anywhere in the country absolutely free. He emphasises the words ‘resorts’, ‘anywhere in india’ and ‘free’ several times in the call. He tells you there are no hidden charges whatsoever and all you need to do is come for a presentation at a 5star hotel in your city or an adjoining city. You ask to speak to his senior who also parrots the same lines and assures you that this is how it is. You come and attend a presentation at a 5 star, go back with the free voucher and immediately book a holiday wherever you want in india in any of club mahindra resorts. You wonder how bad can this be and decide to go of course with your spouse as that is a condition they have. From that time till the time you arrive at the presentation you get several calls from a guy from ‘operations’ who keeps asking whether all is going as planned and you are coming. He literally guides you to the hotel and tells you to call him the moment you reach. Once u reach there you find out that operations guy was never there but was calling from another city. You a greeted by complete strangers who scrutinse you from various angles to size up your credit worthiness. They ask you to fill out a long form and capture your data. Then a sleazy and upstart sales guy approaches you and gives a plateful of crap about how wonderful the mahindra holidays are. He seems unhappy to see that you don’t look impressed by his speech and that you’ve traveled abroad several times. He forces you to sign up for a 25 year holiday package and shell out close to 5 lacs on the spot as this offer is valid only on that day!! When you tell him that it’s not practical to take a decision like that when you hardly know these people, he looses interest and is angry that you’re not buying his package. So much so about the presentation. Now about the strings attached offer of the free holiday voucher. Turns out they had actually lied about the no hidden clauses thingy as this so called voucher is applicable in some 3 star hotels of mahindra and not the resorts all over india that was promised earlier! When you point out this lie to the sleazy sales guy he simply retorts that the person who called us made a mistake and he can’t do anything about that! When you point out that by doing this he is bringing a bad name to the mahindra group as this defeats the purpose of this brand building exercise since you will never forget this poor customer service experience and will recount it to your near and dear ones so they can be wary, mr sales guy will patronisingly look at your iphone and educate you that iphone is too big to be affected by a few bad customer reviews and that same is the case with the mahindra group and its holidays!! You swear never to go for such invitations even out of curiosity next time and return home. A few days later when you are about to trash the free voucher you decide to login to club mahindra website to see if you can still expect any honesty from what is left of the tarnished image of this group, not surpringly you find all club mahindra 3 star hotels already booked on all days throughout the year!! You decide to thank the operations guy who made you go through this wonderful experience but naturally he listens to your experience and then says he’s actually not that guy we spoke to but will try to arrange a call back that never comes!! Was this information helpful? | |||
Jul 20, 2018 Complaint marked as Resolved Club Mahindra Holidays customer support has been notified about the posted complaint. Verified Support Jun 18, 2018 Club Mahindra Holidays Customer Care's response We sincerely regret the unpleasant experience, Parikshit. We'd like to speak to you about this over a call. Kindly help us with your contact details via Facebook Inbox and we will get in touch with you.
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 5 Comments | |||
Comments
Sure, as mentioned earlier all contact details are already available with Club Mahindra team. The registration number is 119QO419HU. Please feel free to contact. A copy of the review has also been shared with the customer care team at Club Mahindra as well as the GM complaints Mr Pramuch but am yet to hear from anyone.
Reply
Greetings indeed!
Thanks for the so-called acknowledgement and regret but it is of no help given the templated response that follows!
Whether the booking window opens 4 months or 10 months before makes no difference because one can’t have a check-in date given that all days throughout the year show booked!
And what about the lies told by Club Mahindra people at various stages (read the previous email) or is one supposed to treat this email as a general pardon granted to the erring employees to get on with their jobs of tricking more people into going through the same bad experience which now seems to be the norm looking at the huge number of similar reviews on various forums which incidentally has been made clear by these very representatives to be of little importance to them or to take the Club Mahindra brand.
The fact that the rest of your email has nothing but instructions for us to go on another merry go round of the Club Mahindra website and the stuff written on the ‘GV itself’ and ends with a toll free number and a generic email ID instead of actually booking a holiday and coming back with a confirmation just goes to reinforce the templated and nonserious nature of your response which couldn’t care less what experience someone is carrying back. That, when the purpose of inviting us for the ‘presentation’ was to ensure ‘such an experience that it might prompt us to buy the membership later’!
What now remains to be seen is whether anybody at club Mahindra thinks this is a serious enough matter to make a concerted attempt to provide a solution rather than responding with more ‘instructions to visit the website during particular times, more surprises like booking window opening 4 months prior to checkin date’ and what not.
Please see that the next person who responds is a senior/responsible functionary who actually thinks this is an important enough matter for club Mahindra.
I’ll of course be posting this exchange on various forums till the matter is taken to a closure.
Dear Mr. Bhardwaj,
Greetings from Club Mahindra!
We acknowledge the receipt of your e-mail and regret the in-convenience caused to you as you did not have a pleasant experience while you were undergoing the process of the Club Mahindra presentation and also with regards to no availability for the voucher that has been issued to you.
Booking window for the resorts would be available 4 months prior to your check in date. The resorts that can be used for booking a reservation for a GV is mentioned on the GV itself. You can visit our website www.clubmahindra.com and book a reservation. We would request you to kindly book a reservation before the validity expires. Our booking window for October would also open on 01st July at 09:30 am, we would urge you to book a reservation at that time if your coupon is valid.
For feedback, enquiries and service requests, please call[protected] or you can send us an e-mail at [protected]@mahindraholidays.com and we will be happy to assist you.
Warm Regards,
Lukvisha Carvalho
Member Experience Management
Thanks for the so-called acknowledgement and regret but it is of no help given the templated response that follows!
Whether the booking window opens 4 months or 10 months before makes no difference because one can’t have a check-in date given that all days throughout the year show booked!
And what about the lies told by Club Mahindra people at various stages (read the previous email) or is one supposed to treat this email as a general pardon granted to the erring employees to get on with their jobs of tricking more people into going through the same bad experience which now seems to be the norm looking at the huge number of similar reviews on various forums which incidentally has been made clear by these very representatives to be of little importance to them or to take the Club Mahindra brand.
The fact that the rest of your email has nothing but instructions for us to go on another merry go round of the Club Mahindra website and the stuff written on the ‘GV itself’ and ends with a toll free number and a generic email ID instead of actually booking a holiday and coming back with a confirmation just goes to reinforce the templated and nonserious nature of your response which couldn’t care less what experience someone is carrying back. That, when the purpose of inviting us for the ‘presentation’ was to ensure ‘such an experience that it might prompt us to buy the membership later’!
What now remains to be seen is whether anybody at club Mahindra thinks this is a serious enough matter to make a concerted attempt to provide a solution rather than responding with more ‘instructions to visit the website during particular times, more surprises like booking window opening 4 months prior to checkin date’ and what not.
Please see that the next person who responds is a senior/responsible functionary who actually thinks this is an important enough matter for club Mahindra.
I’ll of course be posting this exchange on various forums till the matter is taken to a closure.
Dear Mr. Bhardwaj,
Greetings from Club Mahindra!
We acknowledge the receipt of your e-mail and regret the in-convenience caused to you as you did not have a pleasant experience while you were undergoing the process of the Club Mahindra presentation and also with regards to no availability for the voucher that has been issued to you.
Booking window for the resorts would be available 4 months prior to your check in date. The resorts that can be used for booking a reservation for a GV is mentioned on the GV itself. You can visit our website www.clubmahindra.com and book a reservation. We would request you to kindly book a reservation before the validity expires. Our booking window for October would also open on 01st July at 09:30 am, we would urge you to book a reservation at that time if your coupon is valid.
For feedback, enquiries and service requests, please call[protected] or you can send us an e-mail at [protected]@mahindraholidays.com and we will be happy to assist you.
Warm Regards,
Lukvisha Carvalho
Member Experience Management
I’m very much reachable on my original number registered with club Mahindra - 98917XXXXX
On Sun, 1 Jul 2018 at 1:06 PM, MemberExperience wrote:
Dear Mr. Bhardwaj,
Greetings from Club Mahindra!
We tried to contact you on the telephone number registered with us on 28th June, 18 at 4.30 pm pertaining to the concerns that you have highlighted, however were unable to do so.
We do understand your concern, we would request you to kindly assist us with a convenient time to speak with you with an alternative mobile number so that we can close on the same.
On Sun, 1 Jul 2018 at 1:06 PM, MemberExperience wrote:
Dear Mr. Bhardwaj,
Greetings from Club Mahindra!
We tried to contact you on the telephone number registered with us on 28th June, 18 at 4.30 pm pertaining to the concerns that you have highlighted, however were unable to do so.
We do understand your concern, we would request you to kindly assist us with a convenient time to speak with you with an alternative mobile number so that we can close on the same.
And the bad customer experience and harassment at the hands of Club Mahindra continues!
I thought I was going to receive a phone call as per the last email received from Club Mahindra before which I received another white lie saying that my number was not reachable and I should provide an alternative number. I had clarified that my number was very much reachable and all my official/personal calls are coming on this very number. Not surprisingly, no phone call is received!
Again, not surprisingly, after a week I receive another one of these going-in circles email telling me that 'my booking for October 2018 has already opened'and that I should go to the website and book a reservation. Once again! As if the earlier slew of "let's mess around with customers as if there's no one who can question us" emails giving templated instructions and hollow apologies was not enough, here comes another email saying that my booking for a certain month is open!
This when I've made clear that I've had it with receiving misleading instructions and would like to hear from a 'responsible/senior' functionary who is serious about providing a solution. Let's not talk about undoing the damage as it is clearly beyond repair and Club Mahindra representatives are making it amply clear in this continuing email exchange that they care two hoots about providing bad customer experience!
Despite making it clear in every email that the instructions being provided are not helping the situation (Just FYI, October again shows no bookings available!) these emails are continuing to beat around the bush with not one senior person coming forward to bring this to closure.
Let me spell the requirement out once again: A functionary of the level of a General Manager (A GM is generally a person responsible for the P&L of a business unit and is likely to be more mature than a customer helpdesk person and is expected to see the adverse impact of providing a bad customer experience) needs to step in, read the entire mail trail (which is being posted in various public forums as well), understand the series of lies, deceits, harassment-causing & unhelpful nature of responses being provided so far and then tender an unconditional apology, followed by an official explanation of the behaviour of the employees encountered so far, proper assurance of what remedial action is being taken to prevent recurrence of these instances so that no one else has to go through the same experience in these 'free voucher' seminars being organized across the country. He is then expected to arrange for the appropriate booking to be made at the company's end 'without telling me to go to the website and do this and that' only to find out that nothing works and compensate for the harassment caused so far by making this 'pie-in-the-sky' free holiday arranged by the back office without springing up any more nasty surprises about fine print details deliberately hidden so far which make this free voucher in fact very costly, given the time, effort and anguish it causes. (Yes! This stepping-in by a responsible person happens in morally upright hospitality chains who understand the meaning of being in the 'hospitality' business and are careful about preserving their reputation and go the extra mile to undo any unintentional damage done by any employee. Not like Club Mahindra, where the initial sales people lie, cheat, behave unprofessionally, and then a customer service representative gets into a long email exchange writing templated responses providing platitudes instead of genuinely helping the customer!)
Last but not the least: Why is Anand Mahindra not aware of these malpractices going on his group company and why should he not be made aware of them!!
On Thu, Jul 5, 2018 at 9:00 PM MemberExperience wrote:
Dear Mr. Bhardwaj,
Greetings from Club Mahindra!
We regret the in-convenience caused, we would like to inform you that your booking for October, 2018 has already opened we would request you to kindly visit the website and book a reservation.
If you face any issues please feel free to write back to us.
For feedback, enquiries and service requests, please call[protected] or you can send us an e-mail at [protected]@mahindraholidays.com and we will be happy to assist you.
Warm Regards,
Lukvisha Carvalho
Member Experience Management
I thought I was going to receive a phone call as per the last email received from Club Mahindra before which I received another white lie saying that my number was not reachable and I should provide an alternative number. I had clarified that my number was very much reachable and all my official/personal calls are coming on this very number. Not surprisingly, no phone call is received!
Again, not surprisingly, after a week I receive another one of these going-in circles email telling me that 'my booking for October 2018 has already opened'and that I should go to the website and book a reservation. Once again! As if the earlier slew of "let's mess around with customers as if there's no one who can question us" emails giving templated instructions and hollow apologies was not enough, here comes another email saying that my booking for a certain month is open!
This when I've made clear that I've had it with receiving misleading instructions and would like to hear from a 'responsible/senior' functionary who is serious about providing a solution. Let's not talk about undoing the damage as it is clearly beyond repair and Club Mahindra representatives are making it amply clear in this continuing email exchange that they care two hoots about providing bad customer experience!
Despite making it clear in every email that the instructions being provided are not helping the situation (Just FYI, October again shows no bookings available!) these emails are continuing to beat around the bush with not one senior person coming forward to bring this to closure.
Let me spell the requirement out once again: A functionary of the level of a General Manager (A GM is generally a person responsible for the P&L of a business unit and is likely to be more mature than a customer helpdesk person and is expected to see the adverse impact of providing a bad customer experience) needs to step in, read the entire mail trail (which is being posted in various public forums as well), understand the series of lies, deceits, harassment-causing & unhelpful nature of responses being provided so far and then tender an unconditional apology, followed by an official explanation of the behaviour of the employees encountered so far, proper assurance of what remedial action is being taken to prevent recurrence of these instances so that no one else has to go through the same experience in these 'free voucher' seminars being organized across the country. He is then expected to arrange for the appropriate booking to be made at the company's end 'without telling me to go to the website and do this and that' only to find out that nothing works and compensate for the harassment caused so far by making this 'pie-in-the-sky' free holiday arranged by the back office without springing up any more nasty surprises about fine print details deliberately hidden so far which make this free voucher in fact very costly, given the time, effort and anguish it causes. (Yes! This stepping-in by a responsible person happens in morally upright hospitality chains who understand the meaning of being in the 'hospitality' business and are careful about preserving their reputation and go the extra mile to undo any unintentional damage done by any employee. Not like Club Mahindra, where the initial sales people lie, cheat, behave unprofessionally, and then a customer service representative gets into a long email exchange writing templated responses providing platitudes instead of genuinely helping the customer!)
Last but not the least: Why is Anand Mahindra not aware of these malpractices going on his group company and why should he not be made aware of them!!
On Thu, Jul 5, 2018 at 9:00 PM MemberExperience wrote:
Dear Mr. Bhardwaj,
Greetings from Club Mahindra!
We regret the in-convenience caused, we would like to inform you that your booking for October, 2018 has already opened we would request you to kindly visit the website and book a reservation.
If you face any issues please feel free to write back to us.
For feedback, enquiries and service requests, please call[protected] or you can send us an e-mail at [protected]@mahindraholidays.com and we will be happy to assist you.
Warm Regards,
Lukvisha Carvalho
Member Experience Management
Sure. Have borne all this for more than a month now (first email was sent on 16 June 2018)! Want to see how long this harrowing process can last.
On Fri, 20 Jul 2018 at 6:35 PM, MemberRelations wrote:
Dear Mr. Bhardwaj,
Greetings from Club Mahindra!
We acknowledge the receipt of your e-mail and we would like to inform you that we are working on your concern, please bear with us while we provide you with an update for the same.
For feedback, enquiries and service requests please call[protected] or you can send us an e-mail at [protected]@mahindraholidays.com and we will be happy to assist you.
Warm Regards,
Lukvisha Carvalho
Member Experience Management
On Fri, 20 Jul 2018 at 6:35 PM, MemberRelations wrote:
Dear Mr. Bhardwaj,
Greetings from Club Mahindra!
We acknowledge the receipt of your e-mail and we would like to inform you that we are working on your concern, please bear with us while we provide you with an update for the same.
For feedback, enquiries and service requests please call[protected] or you can send us an e-mail at [protected]@mahindraholidays.com and we will be happy to assist you.
Warm Regards,
Lukvisha Carvalho
Member Experience Management
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