[Resolved] Club Mahindra Holidays — ignoring members just because they have already paid for holiday.

Bharat.iam

from Satrikh, Uttar Pradesh

Address:

Panchsheel Nagar, Uttar Pradesh, 245101

Hi! My membership number is 2486432, I have requested manager of Avlon Mussorie, to give us rooms on ground floor, (one month prior to the booking) . We have a reason for such request, my grandmother is 80+ and unable to walk properly . This is not the 1st time they are ignoring my request by saying that it’s not their policy to block rooms like this.
My friend have booked the room by online website (make my trip) and asked for the same room, they got the preference .
With this incidence what should I conclude that it is just waste of money to take the membership. Because this kind of service is provided by club Mahindra to its members .
Please think once again before buying the membership and read the terms and conditions properly . The treatment for members and guest who are paying on reception are completely different .

SOCIAL MESSAGE: PLEASE DONT BUY CLUB MAHINDRA MEMBERSHIP IF YOU WANT GOOD QUALITY SERVICES.

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Aug 14, 2018

Complaint marked as Resolved

Club Mahindra Holidays customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2018

Club Mahindra Holidays Customer Care's response We sincerely regret this experience and don't want you to think this way, Bharat. We have made a note of your membership ID and will be connecting with you soon to address the concern raised.