[Resolved] Club Mahindra Holidays — refund not fulfilled after commitment

Artilin Row

from Mumbai, Maharashtra

Address:	400064
Website:	Www.clubmahindra.com

They have committed by email to refund clubmahindra holidays
Email from vijaya kumar p

Thamil member relations manager not revert back call after commitment

Is this the customer service, accounts, finance of club mahindra holidays

I cancelled much before hand my singapore bookings. Customer service assured me rs 12, 000/- would be refund back to my account

From december 2017 till today feb 2018 they have not refunded back my amount

Vijaya kumar p and thamil both have spoken to me but no follow up or any feedback

Its been a terrible experience with clubmahindra holidays when it comes to refunds

Was this information helpful?

No (0)

Yes (0)

Mar 9, 2018

Complaint marked as Resolved

Club Mahindra Holidays customer support has been notified about the posted complaint.

Feb 06, 2018

Updated by Artilin Row Today i call back customer service member relations
Mr Thamil member releations manager after promising to revert back my refund.see that my money is refund.
Has not even to call back

The payment reference number for this request would be JHMP[protected].
They send the above message and said expect payment before 31st jan.2018 back in your debit card.how i paid.no sign till today.

Mahindra Holidays & Resorts India Limited

Mahindra Towers
2nd Floor,
18/18, Patullos Road,
Mount Road,
Chennai – 600 002.
Tamilnadu, India.
Tel : +[protected]
Fax : +[protected]

The above is their office in chennai

I have written numerous emails
Calls.not bothered

Its been a mental stress and time
Artilin

Feb 06, 2018

Updated by Artilin Row We would like to inform you that the PARKROYAL on Kitchener Road International Exchange Fee would get refunded to you within 31/01/2018.

The payment reference number for this request would be JHMP[protected].

Till date today is 31st jan, 2018 not received as committed.

This is a serious concern.

Verified Support

Feb 06, 2018

Club Mahindra Holidays Customer Care's response Hello Artilin, as responded to you on the Facebook we have escalated your issue to the Member Relations team and they will reach out to you tomorrow.

Feb 18, 2018

Updated by Artilin Row I paid thru my debit card rs 12, 000/- for singapore stay on october 27th, 2017 as verified by vijaya bank branch manager and bank statement.
I cancelled my stay much before hand.email confirmation received from clubmahindra on email that full refund rs 12, 000/- will be done.
Till today the 18 th feb, 2018 i have not received my payment.
I have all theirs emails where they even went to an extent that they paid me.i shared complete bank statement as requested by them clubmahindra social media A, Shreemathi .
I shared complete.Till date not recived my refund.
It has added to stress, Time.i will want to file a complain against them adding interest and all the time they have taken to pay me.

Thamil member relations manager did not respond anymore
Vijayakumar p says finance
Now A Shreemathi from social media clubmahindra keeps saying finance.

Please look into it and i want to file a consumer case against them.
Cancel my complete member.get back every amount paid to them.
As well as my refund rs 12, 000/- with interest

Feb 18, 2018

Updated by Artilin Row Till today the 18 th feb, 2018 no refund yet

Feb 18, 2018

Updated by Artilin Row I want to file a case against them.
Will approach consumer court.
Will not let them cheat their customers which they famous for
The worst club.

Feb 18, 2018

Updated by Artilin Row The amount of consumer complain against this club .i think consumer court should actively take up the cases
With my case refund.everything was clear in black and white.Even bank statements shared complete.
Till date no refund back.
A, Shreemathi social media clubmahindra too has not been able to resolve or revert back after she ask all my bank statement.