[Resolved] Club Mahindra Holidays — refund not yet processed

Sonal22011

from Allahabad, Uttar Pradesh

Address:

Lucknow, Uttar Pradesh, 226005

My club mahindra member i'd is 2786710.
I had applied for cancellation of this membership the very next day as i was misrepresented by your staff mr. Saurabh kumar at hazratganj branch lucknow.
Even after elapsing of about two months there's no whereabouts of cancellation and refund.
Also there is standing instruction on my credit card for debiting the instalment, at least on submitting my cancellation request it should have been aborted but i don't have any correspondence from company's behalf regarding.
I don't understand what the heck is going on as it is a complete mental harassment from your company's executives.
You guys are not following the due process in handling this issue and taking legal recourse via consumer forums and other avenues is only remedy left with me.
So, for the time being kindly look into the issue as soon as possible and for god's sake resolve it.

Regards

Sonal singh
[protected]

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Feb 7, 2018

Complaint marked as Resolved

Club Mahindra Holidays customer support has been notified about the posted complaint.

Verified Support

Jan 05, 2018

Club Mahindra Holidays Customer Care's response Hi Sonal, we understand your displeasure with us. The team has noted your Member ID and have escalated this issue further. Allow us some time to look into this and we'll get this sorted for you.

Jan 13, 2018

Updated by Sonal22011 I don't understand how much time you guys want. You are providing hospitality services world wide but the complaint resolution process is very slow..
You must be having a clear cut policy for time taken to resolve any issue.

Really you guys have completely given me a mental torture especially the guy Mr. Saurabh Kumar who's posted at one of your branch at saharaganj mall, hazratganj Lucknow.

He is complete fraud person.