[Resolved] Club Mahindra Holidays — Refund of down payment fraudulently collected.

Santosh Sundarka

from Delhi, Delhi

Address:	560066
Website:	www.clubmahindra.com

Membership ID-2752833

Since last 40 days they are saying you will get refund but till now no refund received.

On 31st March 2017 Mr.Rakesh Sahoo (Sales Executive, Bhubaneswar) and his boss Mr.Sanjeev Jha communicated to me around 10 pm night and with in 2 hour they convinced me and taken my credit card details and swiped it within 2 hours as in my credit card transaction date is 31st March 2017.
They have done the transaction without CVV No. and OTP No. which is a crime as per RBI Regulations. They deducted from my credit card Rs.34, 200 credit card no. ending with 2262.

Since last 40 days they are just saying the same story that you will get refund but without mentioning any specific time line.

How such company is getting listed in BSE and NSE stock exchange. Soon I am going to write SEBI about this incident.

It looks like it's a fraud company running through wrong practice.

I simply want to know from the company official when you take the money from customer within 2 hour of meeting even that happened at night time then why it need so much time to refund those who are not interest to go for membership. I am waiting since last 40 days and now I am going to show them what consumer can do.

my mail id:[protected]@gmail.com

Regards,
Santosh.
[protected]

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May 20, 2017

Complaint marked as Resolved

I have received my refund and the refund amount is showing in my credit card statement as on 20/05/2017. Thank you. Regards, Santosh.

Club Mahindra Holidays customer support has been notified about the posted complaint.

Verified Support

May 11, 2017

Club Mahindra Holidays Customer Care's response Dear Sir,

We regret the inconvenience caused and would like to connect with you regarding the matters you have highlighted. We have forwarded your membership ID to our team and they will get in touch with you.

Warm Regards,
Club Mahindra Team

May 13, 2017

Updated by Santosh Sundarka No One from Club Mahindra Holidays called me till now but I received a message on my registered mobile mentioning a reference no. and requesting me to call me back on their toll free no. which no one replies as I was on hold for 30 mins and the message was repeating"Our Customer care Executives are busy with other customers please hold the line". I really feel disgusting and irritating by such type of behavior.

Regards,
Santosh Sundarka.
[protected], [protected].