[Resolved]  Club Mahindra Holidays — Resorts not available against coupon issued

Address:	Mumbai City, Maharashtra, 400706
Website:	Clubmahindra.com

Recently, we purchased an xuv 500 on which we got a coupon to be redeemed with one out of thirty-five (35) club mahindra resorts for 3n/4d.

The irony of the case is:

1) we purchased the vehicle and register here on 15th april
2) till date there is no room available in any of the 35 resorts.
3) club mahindra has about 50 resorts but no clue why coupons to be redeemed against designated 35 resorts only.
4) since april 15, 2017 we have tried severally to book but all resorts are booked till sep 2017 (Including today status). You can’t book today for dates post september. You simply are without choice to book or select dates beyond it.
5) so i conclude, you get something as complimentary gift which you can't enjoy technically or that's not possible to redeem with the given circumstances.
6) calling the customer care is like a waste of time, the executive told that it needs to be booked from website only. So i asked, when you ask for new membership, you tell about these resorts but then even as a legitimate member/ customer, you can't book it because it's not available. He immediately replied, for customers we book internally. Moreover he asked me if i am interested to take the club mahindra membership, which i guess is a serious sort of joke.
7) some of the above 35 resorts are available to book thru makemytrip and other holiday portals.
8) we purchased an inr 2 million worth of car from them but then what they do give as complimentary is not about to give you the necessary benefits.

This foul stand needs to be checked at club mahindra's end sincerely.

Sincerely,
Ca shriharsh sonar