[Resolved]  Club Mahindra Holidays — service not provided as committed during sale (lies and poor service)

I bought membership of club mahindra through their sales event at amritsar.
I paid full amount of package (White - studio).
The day after my sales processing is over, the club mahindra team started ignoring us.
They committed to provide support over email and phone, but they did'nt picked up the customer care phone and no response given on the email.
I provided details for the singapore package, which is part of package and club mahindra initially committed to book that holiday in one week, but even after one month no action taken on my request.
I had wrote too many mails and also approached the sales personnel but no adequate action taken by the club mahindra.
I also paid asf as they told me that it is neccessory to avail the offer.
Now, after paying about 4.0 lac rs. I am still facing no support and zero service.
I want complete refund of my money and dont want to continue this relationship with club mahindra.
I didn't use any service of club mahindra till date which is part of package, so the money shall be refunded completely.
Thanks & regards,
Vikramjit singh,
Member id: 2794587
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Mar 22, 2018
Complaint marked as Resolved 
Club Mahindra Holidays customer support has been notified about the posted complaint.
Verified Support
Feb 19, 2018
Club Mahindra Holidays Customer Care's response
That's not how we want you to feel, Vikramjit. Our team has made a note of your Membership ID and is working on your concern. Kindly allow us some time while we get these details checked and connect with you on a call.
Mar 07, 2018
Updated by vicky5593
After discussion with Mr. Saleem, the booking of Hotel rooms done, but not as per commitment given during sale.

My package includes Hotel rooms with Buffet Breakfast but i got a confirmation voucher only for rooms, after discussion with Team Mahindra still not received updated voucher.

The City tour booking related Query also not resolved till date.
Apr 24, 2018
Updated by vicky5593
This Complaint Has not been Resolved...
I didn't Received Revised Voucher till now with inclusion of Breakfast

I also put emails to member relations team but no reply received.
I tried Number [protected] but number came as not valid.
I also sent SMS for call but no call received.

I had raised a request to club mahindra regarding change in dates of my booking, if possible along with revised voucher with inclusion of breakfast, but Club Mahindra didn't bother to respond to customers.

My actual booking date is 24-27 May 2018 but i want to change now for 26 to 29 May 2018, If possible

But no response Received.

Thanks
Vikramjit Singh
+[protected]
[protected]
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