[Resolved] Club Mahindra Holidays — withdraw application maf number : jan/2019/25yrs/249772

Drvazrapu k

from Kakinada, Andhra Pradesh

Address:

Holiday & Resorts Associates # 47-7-44/3,Sridevi Nilayam Flat No.402, 3rd Floor, Dwaraka Nagar, 4th Lane Vizag-530016 Mobile: 9885288987 / 9959245255, 530027

Hi i have filled in an applictaion for club mahindra white membership, on 23rd may 2019 around 6 pm.., and the sales agent, dint even give me the transaction slip for my down payment.., and my membership id hasnt been generated yet, due to some reasons iam not convinced in becoming a member any more., so i wanted to withdraw membership application the same day and at around 11 pm (Since the sales agent has switched off his mobile after 9 pm.., i couldnt reach him), so, i communicated the same to the company, on (1) [protected]@clubmahindra.com (2) [protected]@clubmahindra.com (3) [protected]@mahindraholidays.com.., however iam not sure of how and where to complain, to which office address?., can u help me in what address do i need to communicate and the process for refund i need to follow? I understand that there is a freelook period of 10 days from the date of downpayment, for full refund.., please help me in this regard about the procedure and the communication address for the same

Regards

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Jun 27, 2019

Complaint marked as Resolved

Club Mahindra Holidays customer support has been notified about the posted complaint.

Verified Support

May 24, 2019

Club Mahindra Holidays Customer Care's response Hi, we are here to help you. Request you to please share your contact number with us via Facebook Inbox, we will have our team get in touch to address this soon.

May 24, 2019

Updated by Drvazrapu k no body picks up the phone on the customer care, inspite of number of calls..! and even the calls are cut off deliberately, the agents dont give us any proper details to whom to contact or communicate., the agent says he is the only point of contact, after a long to and fro arguement, he gave me emails of the company, from which there is no proper response too.., they say details are not complete, i forwarded my mail with all the member copy and payment slip images, now they will take hell of the time and wail away the 10 days period of the customer.., this is a deliberate fraud if not what else ?? the customer care is the dirtest of all, and if it is ;like this just in the beginning ? imagine 25 years of helll.. iam not prepared for that, and now i believe the bad feed back that such a reputed organization have managed to achieve.., really shame, iam sorry for the brand, these intermedieries are tarnishing the brand name mahindra, i hope the organization will open their eyes soon before it rots its name and fame, if that happens, thats just the self destruction .

May 25, 2019

Updated by Drvazrapu k I dont understand what is this facebook page and inbox..! I dont have any facebook id ! And iam not interested in creating any facebook id also.! First if all ! Why do u insist on facebook !? And why cant u communicate on your given email address ?! Is it to complicate and take a convoluted route to trouble people and frustate them ? I must have sent nearly 6-7 emails with in a day and tried on your customer care number ?! I[censored] dont attend on the email addresses and customer care numbers that you provide / provided by your agents on your own website, then what meaning does it convey !? Please do understand that transparency has its significance ! Its just very rude and bad on your part .! You just provide 10 days free look period and within that 10 days, you do not want to attend or respond to any communication of whatsoever of the customer, instead of loosing business by such off handed behaviour ! Why Not you be transparent and develop your business ?? Isnt it Sad ?!!