[Resolved] Club Mahindra — refund of membership fees | |
We have signed the contract on 5th june and immediately in 24 hrs we cancelled the contract and the person who visited our home for the contract signing he informed us that refund will be proceeded in 90 working days. I have cancelled my contract on 6th june and its 23rd oct more than 90 days i am not getting my refund. We are continuously mailing them and calling them for the status of the refund but they are not replying on it and even they told me that they cant help because they are not having exact details. Internal branch people are also not helping us out for the same. Was this information helpful? | |
Nov 23, 2019 Complaint marked as Resolved Club Mahindra Holidays customer support has been notified about the posted complaint. Verified Support Oct 23, 2019 Club Mahindra Holidays Customer Care's response Hi Dhara, we are here to help you. Please share your Membership ID and registered contact number via Facebook Inbox, our team will reach out to you soon.
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 2 Comments | |
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I am facing the exact same issue! I cancelled within 10 days. As per policy I am supoosed to get full refund. But, I didnt get that and on top of that they have also started deducting EMIs. I have been sending multiple mails plus calling the team also. No one is giving me any kind of definite answers. The local sales representatives are also of zero help.
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+91 44 3988 1000
+91 44 6695 3435
Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road, Chennai, Tamil Nadu, India - 600 002
1. cancellation request : May 7, 2019
2. first response May 8 indicating there would be a telephone call
3. No call received for 4 days and we wrote back on May 12
4. Acknowledgement received on May 16 indicating 90 days for refund (not sure where the 90 days started for them)
5. July 4, we asked for status and indicated our expectation of refund by end August
6. July 25, received acknowledgement and arithmetic explaining that it was only 51 days and we needed to wait 90 days
7. Oct 6, sent a reminder ; response indicated there would be a response in 2 days; none received
8. Sent more reminders on Oct 13, Oct 16
9. escalated to Ms Meghna Desai, Mr. Abhishek Khadtare as suggested in the club mahindra grievance redressal page and sent reminders on Oct 16, 18, 22
https://www.clubmahindra.com/about-us/club-mahindra-escalation-matrix-grievance-redressal
THIS IS DEFINITELY A FRAUD
when we followed up on refund, the executives started claiming that the refund would happen in 90days only, but as soon as the period expired, they stopped responding;
escalated to