Coca - Cola Live Mobile Draw In Uk — not refund amount

Address:BABA COLONY ,BURARI, 110084
Website:IRCTC ZAAKPAY

I have booked ticket in tatkal quota on 15 jui 2019 but transaction is failed due to not seat avilable and payment completed i have paid through icici netbanking and payment gateway is mobikwik irctc says payment refunded on 16 jul 2019 in zaakpay pg but not received in my bank plz resolve this.
Transaction id: [protected]
Refund id: [protected]
Refund bank name: zkpay
Refund date: 16th jul 2019

Tuesday 16jul 2019 failed
Transaction id: [protected] pnr:
Train no./name: 12487 / seemanchal exp transaction date: 15 jul 2019
Jogbani (Jbn) anand vihar trm (Anvt) refund status: refunded
Cancellation/refund id: [protected] bank name: credit & debit cards / net banking / wallet (Powered by zaakpay)
Booking amount: 770.49refund amount: 770.49
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