[Resolved] Colive — Action needed on deposit refund

Anonymous@Logic

Oct 13, 2022

Address:	Pune
Website:	Colive

I have paid deposit money of 1500/- for reserving a room but for unfortunate situation I was unable to go and stay there. I tried calling and reach out to them, but I got to know that the salesperson left the job. There was no proper response. I was asked to pay 1500/- more to get whole money refund. I don't understand the need of paying the same amount again to get previous refund??? I need my money back asap. Kindly response and take action on this request.

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Jan 19, 2023

Complaint marked as Resolved

Colive customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2022

Colive Customer Care's response Hi,

This is to inform you that the reservation amount is non refundable as per the company policy. Please refer to the FAQ page in company website or the handbook available in website/App. Hence, we will not be able to proceed with your request.

Thank you.