Colive — Booking Scam

Address:

No.755, BBMP Katha, Kote MR Plaza, First Floor, 95/3, Marathahalli Outer Ring Rd, Doddanekundi, Bengaluru, Karnataka 560037

Good Morning
I had booked a single sharing room in St Paul by paying 1999 rupees through your sales guy Ashutosh. He hasn't been responding to our calls and messages. I haven't received any booking confirmation. I called customer care yesterday and a lady named Pratibha contacted me. I explained my situation to her. She said she would speak to ashutosh. And she told me that it is fully booked in St paul. And after speaking to Ashutosh she told me that colive has received my payment but registration was not done and also that Ashutosh has reserved a room. But later she calls and says that St Paul is full and there is another apartment of Colive near Green Glen Layout which costs 14k rent and 3000 deposit. But I told her that I was promised St Paul and I wanted that itself. She also disappeared after that. Meanwhile I tried calling Ashutosh from my friend's number and he picked the call but when he found out that it was me he made excuses saying he couldn't hear and he cut the call. Another guy calls up in the evening and says that he would be taking over for Ashutosh since he was on a sick leave. Same things were explained and he said he would get back to us tomorrow. Today he is saying that there is only one room available in Kadubeesanahalli which has rent of 21k. When my friend tried arguing with him he spoke to us extremely rudely and cut the call and also blocked the number. Now this pratibha called and told us that to book another property which is present in green glen layout we have to pay again 3k and that 2k which we paid before will be adjusted with the rent.
What is the guarantee that I will not be scammed again? I do not want to go through this harassment with colive.
I want a refund back. Since our booking itself was not done. And I have had my worst experience with Colive. Please ensure that you guys dont scam people like this.
I would like my refund as soon as possible.
I am listing out the numbers whom I contacted. I hope serious action will be taken.
[protected] : Ashutosh
[protected] : Prathibha
[protected]: The new guy who said he will take over for Ashutosh(spoke very rudely)

I have attached the billing proof made under the name Prajwal Kumar.
I have taken screenshots of my chats with your sales guys. I can send them as proof too if needed.

I need a refund immediately.
Please Acknowledge
Thank You
Prajwal Kumar
This mail is for Colive