I have raised a notice period to leave the property (colive alpha) on October 9th and I have served the 30 days notice period which ends on Nov 8th. AI have left the property on Nov 4th itself but I have received a bill for the entire month of November. Where as I have only stayed till Nov 4. I have mailed the billing team regarding this and asked to bill only till Nov 8 which is my final day of notice period. They haven't replied. And also now they are not returning my deposit amount which is 22k but also charged an additional 4.5k for seperation charges and asked me to pay 3k to avoid legal notice.
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Colive customer support has been notified about the posted complaint.
We request you to please share your details so that we can fetch your details and share you the details. However, please refer the follow policies on check out & refund for your clarification:
1. 30-Days notice is mandatory.
2. Notice period raised after the 1st of the calendar month will not be accepted.
3. "No-notice" or "less than 30 Day notice" will carry a penalty equivalent to 1-month rent in the final settlement.
4. Lock-in period must be completed before raising the check-out request & the Non-completion of the Lock-in will attract a penalty equivalent to 1 month of rent in the final settlement.
5. Only at the month-end, the check-out can be done. If you wish to vacate in the middle of the month (any day after 1st of the month), the full month rent will be applicable.
6. Full month rent will be applicable and it can not be adjusted from the security deposit
Also, we request you to go through the Colive Handbook for the same. The separation charges (25% of the basic rent) is the standard deduction for all who are checking-out and is collected towards the maintenance & cleaning of the flat once your vacate. Hence, the charges are applicable.
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We request you to please share your details so that we can fetch your details and share you the details. However, please refer the follow policies on check out & refund for your clarification:
1. 30-Days notice is mandatory.
2. Notice period raised after the 1st of the calendar month will not be accepted.
3. "No-notice" or "less than 30 Day notice" will carry a penalty equivalent to 1-month rent in the final settlement.
4. Lock-in period must be completed before raising the check-out request & the Non-completion of the Lock-in will attract a penalty equivalent to 1 month of rent in the final settlement.
5. Only at the month-end, the check-out can be done. If you wish to vacate in the middle of the month (any day after 1st of the month), the full month rent will be applicable.
6. Full month rent will be applicable and it can not be adjusted from the security deposit
Also, we request you to go through the Colive Handbook for the same. The separation charges (25% of the basic rent) is the standard deduction for all who are checking-out and is collected towards the maintenance & cleaning of the flat once your vacate. Hence, the charges are applicable.
Thank you.