Colive — Colive Winster Hebbal: 13,267 Refund Request After Room Was Declared Unfit for Occupancy Copy subject

Address: Colive Winster, Hebbal, Bengaluru, Karnataka, India

**Subject: Urgent Refund of ₹13, 267 – Colive Winster, Hebbal, Bengaluru**

**Date of incident:** 24 October 2026

**Company:** Colive
**Property:** Colive Winster, Hebbal, Bengaluru
**Sales representative:** Vijitha K
**Total amount paid:** ₹13, 267
**Payment method:** UPI

**Description of the incident:**

On 24 October 2026, I paid a total of ₹13, 267 for accommodation at Colive Winster, Hebbal, Bengaluru.

Initially, the sales representative, Vijitha K, asked me to pay ₹3, 000. When I requested a refund of this amount, I was told that it was non-refundable and that I would have to join the PG. Based on this assurance, I paid the remaining ₹10, 267.

After the full payment was made, the PG manager informed me that the room was not in suitable condition and could not be allotted to anyone. Consequently, the accommodation I paid for could not be provided.

I contacted the sales manager, who stated that he would obtain written confirmation from the PG manager regarding the room condition and arrange a refund. I am awaiting written confirmation and a definite refund timeline.

**Resolution requested:**

I request a full refund of ₹13, 267 without any deductions because the accommodation could not be provided. I request written confirmation of the refund and a clear timeline for the amount to be credited to my account.

I have retained the UPI payment receipts and relevant communications as supporting evidence and can provide them upon request.

I request Colive to investigate this matter and resolve it promptly and fairly.