Colive — deposit not refunded

Address:	The Summit 34, Level 1 No 13, Kala Mandir Service Road, Outer Ring Rd, near Jeevika Hospital, Marathahalli, Bengaluru, Karnataka 560037
Website:	www.colive.in

Colive is a serviced apartment company. I stayed with them from December 2019 to July 2020. I left on 10th July and my checkout date was considered as 31st July. As per them they were supposed to refund my deposit on 15th Aug. After multiple followups, they refunded it on 27th Aug and it was less than 50% of my deposit.

I have attached screenshots of my conversation with them. They claim that they deducted charges for the below, which are fraudulent:

1. Electricity and Power backup Rs.2, 375
They did not charge for electricity for the first two months. There was no agreement that this amount would be deducted from my deposit. I had always paid all my dues on time and there were no arrears before I left on 10th July.

2. RM Charges Rs.3, 300
They are claiming that there were missing/damaged items. This is a complete lie. I always kept the apartment clean and in perfect condition. I'm not the only tenant they have done this to, there have been similar complaints from many ex-tenants of Colive. They are also charging for pest control, but all their apartments are infested with cockroaches even before the tenant moves in. There are so many cracks in their apartments. It's not my responsibility to fix their existing issues.

3. DYD Offer Rs.10, 000
This is a ridiculous deduction. They have kept this amount from my deposit for some "customer comeback offer" without my permission. I never consented to this, I was not even aware about this offer until I got my partial refund. After asking their area manager, I found that I can refuse this charge. Who gave them the authority to deduct it in the first place without my permission?

Please help me get my refund back from these fraudsters.

[protected][protected][protected][protected][protected]
My comments below for R&M charges:

1. Cup-board key missing: Cupboard keys were inside the drawer. Cupboard door was checked by their technician since the door was not working. He removed the lock and key and placed them inside the drawer. The one key that was broken was broken by the previous tenant. I have a phone conversation with Gangireddy about the cupboard issue and their technician Pabitra. There was no service request raised for this since Gangireddy had told me he will arrange it directly. Pabitra had requested Gangireddy many times to drop an email.

2. Wardrobe draw key missing: Drawer keys were inside the drawer. I had not even used them. If they are missing now it is not my problem.

3. Access card missing: My access card was in the same ring as the room key. I had left both in Adelaide's reception drawer since there was no property manager to collect them. Shersingh and area manager Herpreeth are aware of this. I had sent Herpreeth an image of the card and key as soon as I left it. The image and chat screenshot are attached.

4. Bulb damaged: No bulb was damaged during my stay. There was one bulb which I had moved from the living room to the balcony as there was no bulb out there.

5. Bathroom mirror missing: I have attached a pic of the bathroom mirror I had taken before I left.

6. Pest control needed: Their properties have millions of cracks and are infested with cockroaches. Every single person living in their buildings has this issue. Pest control should be their responsibility before a tenant moves in.

I had asked the property manager Debakanta and area manager Herpreeth several times on call and chat to check the apartment before I leave but by the day I had to leave, Debakanta had quit the company and Herpreeth refused saying that the checking would be done after I vacate. This a very convenient way to make things go "missing" or claim they are "damaged".

If there was any issue in the apartment, why would I ask the property/area managers to check the apartment so many times?
[protected][protected][protected][protected][protected]

Regards,
Sonali Nahata