Colive — Deposit not refunded from a year

From one year, I have raised 3 tickets, several emails, tried calling, no positive response.
On first ticket, deposit was in process of refund but there was a mistake in my IFC code, the team informed me and I corrected it and mailed them the same, but I didn't have any response back neither the deposit.
On second ticket, they still asked to confirm the account details without doing anything before, atleast they sent me a image of failure of transaction in first ticket, app doesn't generate notification, I missed there 24hr response time, they didn't call me, didn't mail me, didn't message me and closed the ticket.
On third ticket, been 7 days, mentioned both of the previous tickets, no response yet.