Colive — Fraudulent rent advance without giving house

Address:

The Summit,Outer Ring Rd, Marathahalli, Bangalore, Karnataka 560037

I was supposed to be in hyderabad to look for job. I needed to stay at a pg for one month from 26th of july 2022. As per my search alert colive team contacted me and told me they are having offers and they will book my room in a pg in rs 5500. Including everything. I specifically asked the agent mr rinku if theres any extra charges that i need to pay like security food etc. He specifically mentioned everything is included. Right now i have to book the seat by paying rs 1500 and will pay rest rs 4000 after reaching pg. I have to book within 15 minutes if i need to avail the offer. Due to desparete circumstances i decided to book here. This was on 19july 2022. After booking i got an welcome messege and the name of pg where i have to stay i. E saharsh executive pg, chota anjaiah nagar. Two days before 26 of july i reached hyderabad and went to check th pg. However while meeting owner he said theres no booking on my name by colive. I called mr rinku. It was recieved by another female named naminipriya.. She said she is also an employee under mr rinku working for colive. She said theres some misunderstanding and they will talk with the owner and asked me to wait for 10 minutes. I wandered around city for an hour they didnt contact me neither did they recieve the call. Next day rinku said he talked to the owner i can go ahead. I called the owner he said if i want a room i have to pay 5500 plus 2000 hence 7500. I said according to our alk i already paid 1500. I was told to pay rs 4000 more only. The owner aid these online colive people are frauds they donot pay him anything and i should forget my money of 1500 and come fresh and book again with him to stay in that pg. I called colive numerous times they disconnected after long they recieved and again said its misunderstanding and also made up lies saying i asked owner for ac pg etc which was lie and irrelevant. I got angry and asked for refund. There employee said she is processing it and i will recieve it within 7 days. One more day went when i asked for confirmation regarding refund, anhother man called me back saying he is ajay senior of rinku and he wioll solve the problem asked me to trust on him and wait for half an hour. Again i waited the whole day nobody called back after call9ing again and again rinku recieved call misbehaved with me saying you should pay extra security if you want to stay somewhere. I told him while booking i specifically asked about security and he said no extra due to9 offer. I told him owner is denying booking anything and owner denied said i wont get any money back and i have to pay rs 7500 (He said security is also non refundable as it will be used as maintenance charge) and con called with owner owner himself said again on con call that i have to pay full amount and that colive doesnot pay him any money and mr rinku started cursing the owner and cut my call. I have not recieved any resolution or call. I was almost on streets searching for pg on last moment, i a kind lady agreed to allow me to her pg. I need a full refund from colive and there apology fo the harrassment i had to go through. Rinku phone no [protected], [protected]. I already tried complaining in their app customer portal too but theres some fraud going on there. Below i am attaching payment reciepts our chats and all the evidence i have. Along with that i am also attaching ss of other peopes google reviews who faced the same fate by colive. Kindly check it