[Resolved] Colive — Left the flat because of no response/poor working facilities

rohangarg01

Oct 23, 2022

Address:

Colive Athens

I vacated the room on 15th October, and gave the key to the caretaker because nothing was working in the facilities that I paid for!!

1) the internet was not working and the manager would not reply
2) the lift was not working for a period of 20 days
3) No food security - food items regularly disappearing from fridge
4) Poor food quality
5) Washing machines never working.

I officially have screenshots of no response. There was no response on my exit, I officially have vacated the room, 15th Oct 2022

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Jan 26, 2023

Complaint marked as Resolved

Colive customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2022

Colive Customer Care's response Hi,

This is to inform you that as your deductions are higher that your actual deposit, you are not eligible for the refund of the deposit. Please find the settlement receipt in the attachment for your reference.

Deduction Details:

1. Rent outstanding of Rs.9, 612/- : Please refer the attachment for the breakup of your rent outstanding which was pending to clear at the time of check out. You have failed to clear the dues in all the month due to which the pending due amount were carried forwarded and finally adjusted in the security deposit.

2. Electricity bill Charges Rs.1, 815/- : Electricity charges for the last month stay.

3. Separation charges of Rs.3, 750/- : Standard deduction after check out which is 25% of the basic rent towards cleaning and maintenance which is as per the agreement.

4. Notice period charges of Rs.15, 000/- : As per the agreement, 1 month notice is mandatory to serve and must be raised via Colive App on 1st of the calendar month. Also, you have vacated the premised without raising the notice and informing to any manager. Vacating without service notice period attracts a penalty equivalent to a months rent.

Hence, you have a total deduction of Rs.30, 177/- and after the adjustment of your security deposit of Rs.17, 000/-, you are liable to clear a total amount of Rs.13, 177/-.

Thank you.