Colive — my reservation amount is pending

Address:	Marathahalli Outer Ring Road, 560037
Website:	www.colive.in/location.html?location=Colive_012

I ended up in booking a pre-booked property due to colive app and the sales manager keshav's mistake.
They promised me that they will refund the amount but now they are not responding my call and messages.
I even sent email keeping their ceo in loop still they are not providing the resolution.
They are cheating with the innocent customer.
The screenshots of the communication is attached for the reference.