[Resolved]  Colive — Need refund

Hi
To whoever concerned.

I had booked accommodation on 19th oct2022 via UPI(UPI[protected] RS1500. with the help of Colive employee Shwetha (mobile #[protected]).
The rooms were in pathetic condition and so were the staff, not to mention the services(i was suppose to get the keys by 8:30Am but i received it at 12:30pM) I called Shwetha immediately and asked to cancel it.
Please note, since then i am going and asking for the refund that needs to done and they are yet to do it, this is bad service to say the least.
Please reach me @[protected]

Thank you.
Ajay J.
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Jan 10, 2023
Complaint marked as Resolved 
Colive customer support has been notified about the posted complaint.
Verified Support
Dec 09, 2022
Colive Customer Care's response
Hi,

This is to inform you that the reservation amount is non refundable as per the company policy. However, we request you to please share any supporting confirmation received from the team or any details which might help us to understand more about the issues.

Please be noted that the reservation amount in non refundable but it can be transferred if you wish to change to another property.

Thank you.
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