Colive — Non refund of the deposit

Iam writing on behalf of my son aditya who stayed at colive in bangalore from january till july end. His booking no. Is 105598.

I was told by my son that he has received the trailing mail from your end.

It is surprising to note that the original terms and conditions mentioned indicates that the deposit amount will be refunded within 15 days of vacating the room
. Mr. Aditya has done so following the due procedure. As per your terms and conditions you were suppose to refund the deposit amount in a fortnights time. Having understood ther current overall situation, you have delayed by another fortnight.

But the most surprising part is you have not refunded the entire amount... Rather only a meager part of the total deposit you have refuned and balance 10000 you retained under your new dyd offer. Can you please explain, have you taken the prior permission or the consent of the individual before retaining the said amount under your dyd scheme? If there is no permission, how can you do so at your own will?

Secondly, you have mentioned that if the individual is not interested, he should submit a form and then you will take your own sweet time of 30 (Thirty days) to refund the said amount. Can the finance department explain why you will take 30 days when the technology is moving so fast. When we can transfer billions of dollars within in minutes, why do you want to take 30 days... And the second question is if you are taking 30 days time, are you adding the interest for one month which i would be loosing?

I must mention here that you cannot just at your own will introduce some funny schemes and take undue advantage of not releasing the deposit money.

Through this email, i would request you to please take this email as my consent and please ensure that the balance amount of 10000 is deposited instantly in the bani account of aditya.

I wait for your prompt response in this regard. If you have any doubt or query, please call me or leave a message on my mobile no. [protected] or mr. Aditya's mobile no. [protected].

Prompt response and action from you end is highly appreciated.

Under the current circumstances aditya too have some commitments and by not releasing the advance money you are putting more hardship to me and him and this is not fair and unjustified.

Best regards;

Ravi kumar
Guardian of m aditya sharma