Colive — payment not received, cheated for rent

Website:

www.colive.in

I booked colive glory, bangalore, room no. 602 on 5th march 2020. For booking i had to pay an advance amount of rs 4000. After the payment of my advance amount, i tried communicating with my colive manager and other colive executives regarding my accommodation with colive and the dates of arrival in the room i booked, but they never replied. Its been 2 months since, i'm trying to connect with a colive executive but no one is responding to my concerns.
Recently, i came to know the room i had booked, people are already staying there, and they have not vacated yet. When i asked the colive executive about the possible dates of the current tenants leaving the place, they kept saying, they will get back to me, yet until now nobody has contacted me.
During my booking, i was told if for any reason the shifting doesn't happen, then there will be refund of my advance amount. Due the negligence of colive, now if i'm not able to move, i want the refund of my advance amount immediately. It's already been 2 months, i need my payment back.
I've attached all the communication proof with the executives, including the proof where they confirmed about the refund of my advance amount.