Colive — Query related to room

I am siddhika gupta and me along my 3 other friends ( Riya, Shreya, Priya ) have booked 2 rooms and paid 6000 for that . But when we contact colive person they said no room is allotted .. i have proof of payment as well with verified colive . Can you please help me with this, either provide us 2 rooms or refund . As a proof I am attaching my screenshot but I have 3 more images same like this of other 3 friends. I appreciate if you help me .