Colive — Refund against Incorrect Accommodation allotment

I am Srinivas Kotturi, an Architect by Profession. I was recently in Chennai around 3-4 weeks back and was searching online P.G Accommodation through Colive. I was allotted one P.G. However, when I went there the owner there told me that there was no booking in my name and that the P.G was not even registered with Colive. I called the Colive Customer Care and they assured me of a full refund within a day. It’s been more than 2 weeks now and still waiting for the refund. The customer care service is never available to take the call and is always busy. I tried contacting the Founder and C.E.O of Colive. Although initially, he assured me of his intervention, however now, even he is not giving me convincing replies and my refund status is still not known. I am helpless now as an amount of Rs 10049 is stuck with Colive.