Colive — Refund not received yet

Hi sir, actually I didn't receive my security deposit refund yet, I've checked out on 29th Feb and on March 19th I've redeemed my security deposit amount, for that they said within 30 days I'll receive my refund through cheque, but today is 26th April, till date I didn't receive my refund, they said that they transferred through bulk NEFT transaction on April 4th, I've checked with my bank and shared my bank statement of April month to the help.colive mail id on 23rd April as per their request, it's been 3days I didn't receive any further response from the colive team, I raised the service request also they didn't even tried to reach out to me. So please give the information of my security deposit refund and try to send my refund as soon as possible.