Colive — Refund related

Address:

9/259 back side of chinna sivalayam, Gowrisankarapuram

At the time of Joining your executive told the rent is 16000/-. The security deposit is 18000/-which will be fully refundable and 2000/- rupees will be charges and the prorated rent of the14451 I has paid while joining. I has paid the January month rent of 16000/- and current bill & some service charge but still they are showing the Outstanding charges of 1690 regarding this I has spoken to the community manager Mr.Chandan & Executive Reshma also. They told to leave that it is not supposed to pay by month end it would get cleared they told.I has vacated the property Colive 756 Palmer room No 103 on 30th January. After a lot of Arguments with them they sent the settlement letter that the refundable amount is 10060/-. They are showing the Outstanding charges of 1680/-, Current bill of 2000/-even the greyser doesn't work but current bill 2000/- and separation charges of 4250/- which your executive not told to me in the earlier while joining. What do you mean by separation charges???
While joining they commit for something and after vacating the property they charge the wrong charges