Colive — Refundable deposit | |
I have been cheated by one of your sales person, they have informed me that because of lockdown declared by government, they r providing a new offer where we can reserve room with a refundable deposit within a time period... Incase of any circumstances if we can't move in the amount will be refundable... And now the relevant sales person is not responding in calls or messages, i couldn't get my deposit amount back.
Was this information helpful? | |
|
Colive customer support has been notified about the posted complaint. | |
 1 Comment | |
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
9%
Complaints
364
Pending
30
Resolved
23
View all 364 Colive reviews & complaints
Kote MR Plaza, 95/3, Marathahalli Outer Ring Rd, Bengaluru, Karnataka, India - 560037
View all Colive contact information
I repeat, my son was staying in skydale 402 having booking no. 105598. He vacated the room on july 28th . As per your earlier terms and conditions, the deposit amount was suppose to be refunded within 15 (fifteen days) of vacating the room. As per the said terms and conditions, the security deposit should have reflected in the bank by 15th of august. But that has not taken place. On the contrary, you have deposited a meagre amount of 4000 something (an odd amount) and retained th ebalance 10, 000 withiyou, mentioning that dyd is a new concept. My question is when the terms and conditions did not mention the dyd how the comanycan retain the said amount. And if you have any such new concept, is it not the responsibility of the company to take prior approval and consent from the individual who has stayed with you.
You have neither shared any format to claim the said refund, nor your customer care executives are responding to the calls... For your information, from friday last week till date, i have called more than six times. But i am sorry to say that all these days, inspite of my calls, non from your end responded. We have even tried to reach your sales personnel, but he also did not picked up our calls.
We are sorry to inform you that such type of irresponsible behaviour from a corporate house like yours does not suit and it is i feel against the ehics and values of the corporate culture.
Willyou please respond to my grievances immediately so as to enable me to move forward for further action. Thanks ravi kumar guardian of m aditya sharma