[Resolved]  Colive — Regarding deposit amount refund

Hello sir,

I'm Chetan, i have booked a 3 sharing room no 505 in st Paul colive bellandur on June 27 . And i have raised my notice period ticket (SR210574 ) on July 1st and vacated my property on August 1st until now i haven't received any updates on deposit amount refund . Please do consider my request on my refund process.

I even informed the Sale person name chaitanya([protected]). At my vacating time there was no property manager in my pg every month there was new member coming. After following up i got the number of property manager name pankaj on August 3 i informed him of i have vacated my property on August 1, after that I also got due for August month rent. By following up continuously with the property manager pankaj updated I have vacated the property on August 10.
Now the colive team is saying that there is a delay in checkout

I also attached the screenshot of sending him to update that I have vacated the property.

Right now the colive team is not responding my calls.
+3 photos
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Jan 10, 2023
Complaint marked as Resolved 
Colive customer support has been notified about the posted complaint.
Verified Support
Dec 06, 2022
Colive Customer Care's response
Hi,

As per the company policy, the notice to check out must be raised from Colive App or on the web. Any notice communicated via service ticket, emails or verbally to any Colive staff will not be considered. Also, the check out must be done before the last day of the month and as you have vacated in 1st Aug'22, the charges for the Aug'22 also gets added. Also, the details on your refund has been shared to your registered email ID.

Please refer to the Colive Handbook or the agreement signed from your end.

https://www.colive.com/handbook/#page/8 - Colive handbook.

Thank you.
Dec 06, 2022
Updated by Yeshwant rajput
No I didn't received any updates on my deposit amount to my mail id. And also i have raised my proper notice period on colive app only if you want proof please check my details i have raised the notice period on July 1st in colive app my registered mobile is [protected]
Verified Support
Dec 09, 2022
Colive Customer Care's response
Hi,

The settlement receipt has already been sent to your registered email ID associated with Colive. We request you to please refer the same.

Thank you.
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