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House, Apartment Rental
Colive

Colive — Registration money for nothing

Address:Bangalore
Website:www.colive.com

Hi, I had booked for colive rooms about 2 months ago in Bangalore. Due to some unfortunate reasons, I had to cancel my stay there and shift to some other place. The colive people took my registration money of rupees 1999, without me even availing any of their services. Niether did they mention even once to me at the time of registration that they won't give the money back even if I don't take their room.Now, they have kept my money and don't respond or take calls saying that it's their policy . Kindly, help with a resolution for the same. Herewith, attaching the payment proof and the contact number of the people heading tbe same. Number - [protected], [protected]
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4 Comments

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Comments

Hi,

As per the company policy, the reservation amount is non refundable and the same is also clearly mentioned on Company website under FAQ section. Also, you can refer the Colive handbook available in the Colive App for the reference.

Thank you.
Reply
Blah_'s [Complaint's author] reply, Dec 7, 2022
And for what are you taking the money?
I had an emergency and I had to leave Bangalore.Why don't you keep such scenarios under consideration. What kind of policy is this??Also, your representative didn't even mention once that the amount is non refundable. You keep money for nothing and then say that it's your policy. What did I pay for to you for nothing?I need a solution about the same.
Colive Customer Care's response, Dec 8, 2022
Verified Support
Hi,

We understand your claim but however, we will not be able to proceed with your request as it is not in accordance to the company policy. We are really sorry to inform you that we will not be able to proceed with your request.

Thank you.
Colive Customer Care's response, Dec 9, 2022
Verified Support
Hi,

We are sorry to inform you that we will not be able to consider your request at this moment, as it is against the company policy. Also, all the terms & condition are well informed in the company website & the Colive App.

Thank you.
Can you transfer the money for pune colive?
I have an acquaintance who can use it there.
Reply
Colive Customer Care's response, Dec 9, 2022
Verified Support
Hi,

The reservation amount can be transferred only for your personal booking and cannot be adjusted for any other's booking.

Thank you.
Ok I shall be going to pune in few days.
Will you transfer it there?
Reply
Please reply.
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