Colive — security deposit refund

Address:

The Summit 34, Level 1 No 13 , Kala Mandir Service Road, Outer Ring Rd, near Jeevika Hospital, Marathahalli, Bengaluru, Karnataka 560037

I added an extra digit in my refund account details.
It is an incorrect account number and transactions to it would fail.

I notified colive regarding this and their customer support said that the transaction had failed and they'll process the refund to my updated details.

I updated my account details but received no refund.

Now no one from colive answers my query. They cut the call when i discuss this.

I asked them to provide a utr number for the transaction as proof that it's been processed but they didn't share it with me.

I have no one to contact to regarding this and colive is not cooperating at all.