Colive — Security Deposit scam in colive

naveenjakhar

from Bengaluru, Karnataka

Oct 16, 2023

Website:

www.colive.com

I've resided at Colive Cleveland for the past 10 months. However, I decided to leave due to an abrupt and unannounced increase of 2000 rupees in my rent. Today, I received a bill breakdown, which includes 3454 rupees for electricity, 3622 rupees for separation charges, and 3000 rupees for repair. It's worth noting that no repairs were necessary during my stay. I've also requested the detailed bill, but they have yet to provide it. Furthermore, there is no mention of separation charges in the agreement I signed.

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Colive customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2024

Colive Customer Care's response We're currently unable to find any details. Please share your registered information so that we can verify it with our team.

Verified Support

Apr 23, 2024

Colive Customer Care's response We're unable to find any register details. Please share your registered details so that we can verify them with our team.

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Comments

naveenjakhar

from Bengaluru, Karnataka

Oct 16, 2023

additional detail

Colive Customer Care

Nov 21, 2023

Verified Support

Hi,

The clarification on the charges deducted in the final settlement has been shared to your service ticket ID SR334171 for your reference. Also, the disputed amount refund confirmation has also been shared to the same ticket & we request you to refer the same for any further query.

Thank you.

naveenjakhar's [Complaint's author] reply, Nov 21, 2023

Hello Colive,
I am writing to seek clarification on certain deductions from my deposit, totalling 10394. I have already raised a ticket [SR334171] regarding this matter, but unfortunately, it has not been addressed yet.

I am particularly concerned about the significant charge of 3452 for electricity, seemingly attributed to a single fan and one tube light. I find it hard to believe that such a minimal usage could result in such a substantial cost. It raises questions about the electricity charges for your office, which might be in the billions, judging by this amount (LOL).

Additionally, I am curious about the separation charges amounting to 3622. With prior notice, it seems I may have to surrender my property papers if i did't raise notice. Could you please provide more details on this charge?

The repair and maintenance charge of 3000 also caught my attention. I would appreciate it if you could elaborate on the nature of the damage incurred. If possible, kindly share any relevant videos or images to help me understand the need for this charge.

Could you kindly address my concern to ensure transparency and fairness? Otherwise, it gives the impression that there may be excessive assertiveness, making me doubtful about the viability of the situation.

Best Regards