My previous complaint - id 270152... It is more than 72 hours. I havent recd any feedback for te grievances raised. It is shocking. Neither your customer care executives respond though continuously i am calling. I have raised my grievances yet no response.
I repeat, my son was staying in skydale 402 having booking no. 105598. He vacated the room on july 28th . As per your earlier terms and conditions, the deposit amount was suppose to be refunded within 15 (fifteen days) of vacating the room. As per the said terms and conditions, the security deposit should have reflected in the bank by 15th of august. But that has not taken place. On the contrary, you have deposited a meagre amount of 4000 something (an odd amount) and retained th ebalance 10, 000 withiyou, mentioning that dyd is a new concept. My question is when the terms and conditions did not mention the dyd how the comanycan retain the said amount. And if you have any such new concept, is it not the responsibility of the company to take prior approval and consent from the individual who has stayed with you.
You have neither shared any format to claim the said refund, nor your customer care executives are responding to the calls... For your information, from friday last week till date, i have called more than six times. But i am sorry to say that all these days, inspite of my calls, non from your end responded. We have even tried to reach your sales personnel, but he also did not picked up our calls.
We are sorry to inform you that such type of irresponsible behaviour from a corporate house like yours does not suit and it is i feel against the ehics and values of the corporate culture.
Willyou please respond to my grievances immediately so as to enable me to move forward for further action. Thanks ravi kumar guardian of m aditya sharma Was this information helpful? |
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