Colive — wrong room allotted and sales person not answering

Hello

I have booked for room 202 A (Attached screenshots for proof). Now your system is showing room no. 203. the sales guy told me that I can go there and take 202 A but the property manager denied to give me room and told me to shift in 203. I am not going to shift to any room other than what was promised to me how come they change my booking without even telling me?.
I am coming from a very far place, you are calling me and not providing the service. Everyone is saying they don't know a thing. So I have not checked in the room today, now the solution is either give me my actual booked room (202A) or give me the complete refund of 33K Rs.