1.5 Window AC Make Voltas Vertis — AC is not cooling properly and complaint is not getting attended

I have purchased a window AC 1.5 t of Voltas Make Vertis (Sl. No. 4010750/U/05C/842571) from National Electronics, Hazratganj, Lucknow on 10.08.2005, vide invoice no. 1640. It was not providing cooling properly, so I get it repaired from S. S. Refrigeration & Appliances, Auth. Sales & Service Dealer for Voltas, Shop No. 10-11, 3/18 Vijay Khand, Gomti Nagar, Lucknow; as per receipt/bill dt. 02.07.2009. As per Sri Sanjay Singh, owner of S.S. Refrigeration & Appliances, he has changed the compressor as it was under 5 years guarantee period, and done gas charging etc., for which he has charged me Rs. 2500 and consumed about seven working days.

But still, my AC is not giving proper cooling. At least about 100 times I have called at his telephone nos.[protected],[protected],[protected],[protected], but he is not turning up to see the problem in my AC. Most of the time his shop remains closed.

Therefore, desperately, I got my AC checked from a local AC mechanic, and as per his version, S.S. Refrigeration & Appliances has changed my original compressor with a Samsung Brand compressor, and which is not working properly.

Since Mr. Sanjay Singh of M/S S.S. Refrigeration & Appliances is not listening to my problem; I am writing to you.

Please instruct Mr. Sanjay Singh to get my AC done in proper order immediately, otherwise I am writing/moving my complaint to Consumer Forum.

Hoping for an early reply and action.

Thanking you.

Sanjay Jain
Phone No.[protected],[protected]
Email: [protected]@hotmail.com
Address: 1/ 130 Vivek Khand,
Gomti Nagar, Lucknow-226010