Kotak Mahindra Bank — incorrect charges on personal loan and harassment after 5 years of last installment | |||
I applied for a personal loan from kotak mahindra bank on 4-feb-2010, loan account csg3945918. An ecs on emi was placed to my hdfc bank account.in the first 2-3 months, there was an ecs failure as kmb had incorrectly captured the bank account number to be debited. I had to pay them through pdcs. The last installment for the loan was paid on 3-feb-2013. After 5 years, kmb is asking for cheque bounce charges of inr 19147. They threaten to put lien to my account with them, which had been offered for closure in 2012 through a letter submitted at their kandivali branch. Further, they have processed a credit card in my name without authorization for which they have generated monthly bill. The pace of resolution is so slow and the process so lethargic - you can complain only from their website, not write more than 200 words and explain in attachments - at the end of it, they promptly mention that it will take 5 working days to respond. Kotak mahindra bank has been the worst bank in my experience where the banking arm does not know what loans department does or what credit card department does. They also do not have records of older correspondence and ask for it for reference from me. I wonder how kmb arrived at the conclusion that it is the customer at fault and not them. Wondering i[censored]day kotak, dipak gupta and shanti ekambaram approve of bank's irresponsible behavior. Was this information helpful? | |||
Kotak Mahindra Bank customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
I am Mamata Nayak I have done the payment of rs 21000 through upi but from my account money is debited and not credited in beneficiary account below are the details.please help me with this transaction to revert the money to my bank account as soon as possible
Reply
Dear Sir/Madam,
I am shiva kumar reddy debit in credit account on 30th OCT plese clear my problem as soon as possible
I am shiva kumar reddy debit in credit account on 30th OCT plese clear my problem as soon as possible
Kotak Mahindra Bank Customer Care's response, Nov 13, 2018
Verified Support
Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ 18602662666.
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