[Resolved] Cinepolis India — transaction failed, but amount deducted | |||
Dear Cinepolis team I have tried booking tickets from your app on the mobile and the transaction was failed. But the amount was deducted from my credit card. The next time I tried booking with my debit card, but the same thing happened. On both the occassions, the amount was deducted, but transactions were failed. Please find the undermentioned details and kindly refund the amount at your earliest Movie: thugs of hindostan Show Timing: 08.25 pm Place: Guwahati Date: 12/11/18 Amount : 1260.00 + 1260.00 = 2520.00 Name: Arvind Jalan Was this information helpful? | |||
Dec 17, 2018 Complaint marked as Resolved Cinepolis India customer support has been notified about the posted complaint. Verified Support Nov 13, 2018 Cinepolis India Customer Care's response Dear Arvind, Thank you for reaching out to us. We would like to inform you that your amount of the unsuccessful transaction has been refunded on 12th November, and the same will reflect in your account within 5 to 7 working days. Furthermore, you can rebook your tickets and feel free to contact us in case you need any further assistance. Regards, Team Cinépolis | |||
 2 Comments | |||
Comments
Cinepolis sudha ... is charging for parking space and giving parking slip written as refundable when after movie u go to concern person regarding refund they give excuses like owner not there and doesnt refund money so please kindly check the matter
Cinepolis India Customer Care's response, Nov 26, 2018
Verified Support
Dear Mithun,
Sorry for the inconvenience. Kindly share your contact number and Email ID at support@cinepolis.com with your ticket number (53846) in the subject line so that our team can assist you.
Regards,
Team Cinépolis
Sorry for the inconvenience. Kindly share your contact number and Email ID at support@cinepolis.com with your ticket number (53846) in the subject line so that our team can assist you.
Regards,
Team Cinépolis
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Thanks for reaching out to us. Kindly elaborate your concern at support@cinepolis.com with your ticket number (53237) in the subject line so that our team can assist you accordingly.
Regards,
Team Cinépolis