[Resolved] Samsung India — samsung s8 mobile phone

Reuben Chahal

from Patiala, Punjab

Address:

Ludhiana, Punjab, 142027

I am a samsung loyal since the past 9 years. I purchased a samgsung s8 mobile set on the 5th march 2018. Things has been working well till a month back when i started facing issues with the touch n sensor right in the middle of the screen. There is absolutely no response pertaining to touch n sensor in the middle of the screen which creates inconvenience while typing. Also at times, just getting my hand near to the screen, some some keys become active and start typing on own. No samgsung dealer is willing to give a solution its an expensive set and i would want a resolution or a set replacement without a delay.

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Jan 3, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

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Comments

Farazdak Nasrulla

from Hyderabad, Telangana

I purchased a Samsung Galaxy Note 5 in USA in feb 2016. Now the battery and audio port needs replacement. I went to the authorized service center of Samsung at Madhapur and they said they can't do it.

Now please advise me, as to what must I do?

Farazdak Nasrulla's reply, Nov 26, 2018

I have added a receipt where I paid a deposit of Rs. 2000 also, which was refunded.

Samsung India Customer Care's response, Dec 10, 2018

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd