[Resolved] Razorpay — pending from bank end but payment settled.

Shashank Gangwar

from Delhi, Delhi

Address:

Varanasi, Uttar Pradesh, 221005

I was trying to book a tatkal ticket from irctc site on[protected]. I have made payment by google pay through razorpay. Although the transaction has been settled from google pay end and amount has been debited but not reflected on irctc end, where it is showing "transaction status : pending from bank end".

I would like to request a refund. I have attached all the relevant screenshot from both end.

+2 photos

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Feb 5, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2019

Razorpay Customer Care's response Hey Shashank,

We checked the transaction [protected] and see that a refund has been processed successfully for the same. You can check the status of the refund here https://razorpay.com/support/#refund

Thanks & Regards,
Team Razorpay

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Comments

Ajith Msd

from Chennai, Tamil Nadu

I am applying for your costumer service loan amount many more times. But not responsible and still now my loan account

Razorpay Customer Care's response, Jan 28, 2019

Verified Support

Hey Ajith,

Please provide us your transaction details here https://razorpay.com/support/#request and we will check and update you over the same at the earliest.

Thanks & Regards,
Team Razorpay

Ayyappan97

from Chennai, Tamil Nadu

I have booked my IRCTC ticket on 19/01/2019 amount debited from my account but ticket not booked, it's a failed transaction . Still now I didn't received my refund amount

Razorpay Customer Care's response, Feb 11, 2019

Verified Support

Hey,

We checked the transaction 100001638315718 and confirm that a refund has been processed successfully for the same. The status of your refund can be tracked here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay