[Resolved]  ICICI Bank — cash deposit takes 2-3 hours

Address:201005

The time taken to deposit the money has been increased from an hour to two- three hours now as there is just one machine (to deposit the cash) in the branch which mostly does not accept notes easily. I'm so sad with the services of this bank now. Just for 5-10minutes work, it takes atleast 2 hours. This simply implies this bank does not value my time which is unacceptable and unbearable. It's not only about time but also this all leads to people fighting and cussing each other which somehow does ruin the aroma of the place. That is the reason now that I don't even like to visit the branch.

This complaint is not just about criticism of this bank but also for improvement/ suggestion i.e either there should be more number of machines to deposit the cash or the branch should immediately accept the notes which the machine does not accept ( because the machine does not accept even the notes taken from the bank itself) . It's all about the *management*.

Note : If this complaint will not be taken seriously then I'll have to contact the higher authorities for the same. Not only I'll close my account from ICICI bank but also I'll highly recommend people not to open their account in this bank which is I think will be the best decision to make.
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Mar 15, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Feb 11, 2019
ICICI Bank Customer Care's response
Dear Stela Joseph,

We regret any inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5nz7l) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Complaint comments 

Comments

My credit card was debited by rs 1, 699 for CPP assistance without my knowledge. I dont want CPP assistance plan. So please cancel it and refund my money as soon as possible.

ICICI Bank Customer Care's response, Feb 12, 2019
Verified Support
Dear Customer,

We request you to email us your concern with your contact details on [email protected]. Please mention the UID (050591_aaaa) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Today my account no[protected] was debited with 413 as Ecsrtgn transaction. I don't know why they have deducted. If it's for not maintaining account balance this amount is huge.
ICICI Bank Customer Care's response, Feb 12, 2019
Verified Support
Dear Customer (BALASARAVANAN1995),

We regret any inconvenience caused. Our official will get in touch with you.

Regards,
ICICI Bank Customer Service Team

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