[Resolved] Razorpay — money got deducted but not refunded

Kaushik Devvarma

from Agartala, Tripura

Address:

Chhatra Shangha Club,near Pragati Maidan, Nutan Pally, Krishnanagar, West Tripura, Tripura, 799001

I made a payment of rs 4513 at irctc app, through razorpay from google pay. The date is 28 march 2019. The money got deducted from my bank account but it says the transaction failed. I tried to contact the razorpay customer care but they don't even receive calls or emails. This is a fraud app, should be banned from running in all over he globe. It has become 3 days still the refund has not been done. My phone number is [protected]

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Apr 30, 2019

Complaint marked as Resolved

It took 2 days to get refund, after the complaint..I was really grateful to Consumer Complaints Forum. Thank u

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2019

Razorpay Customer Care's response Hi Kaushik,

We have updated you regarding the status of your refund over the mail thread with reference number 444615. Kindly follow the same for further details.

Thanks & Regards,
Team Razorpay

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Comments

9412482630

from Noida, Uttar Pradesh

My mastan khan my balance mistek

Razorpay Customer Care's response, Apr 9, 2019

Verified Support

Hi Mastan,

Please write to us at: https://razorpay.com/support/#request with the transaction details and we'll have this looked into at the earliest.

Thanks and Regards,
Team Razorpay

divyasen29

My transaction was successfully don but train not booked.
i have contact customer care but they not responsible so i repeated here

divyasen29's reply, Apr 3, 2019

i want refund of my money...

Razorpay Customer Care's response, Apr 9, 2019

Verified Support

Hey,

We checked our logs and see that the transaction 100001756926353 is an unsuccessful payment. The refund for the same will be credited to your account within 7-10 working days. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay