[Resolved] Cinepolis India — complaint for bad screening facilities | |||
To The manager, Cinepolis movie theater, Bhandup west, Mumbai. Dear sir / madam, I am writing this letter to complain about the problem i faced yesterday at your cinema. Yesterday, i had came with my family to watch the movie “avengers - the end game ”. The movie was long awaited and i must say that we did not enjoy the movie at all. And, we were much disappointed as we visit your movie theater whenever the new movie is released and now i have too see these kind of nonsense. The point of displeasure was the screen as your screen was very bad and are getting older and older day by day. The screen was blur and we were not able to see it properly. The movie was 3d and we were provided 3d goggles respectively, when we had wear the goggles the screen was not able to see properly. There was a sound stop for 2 to 3 second in movie and it had happened for 2 times. And also of movie was too bad. Please see too it that the problem is been solved. I hope you will consider the complaint. Please give prompt resolution so that other people may not face the same problem. Hope to visit soon after resolution. Thanking you. Sincerely, Was this information helpful? | |||
Jun 10, 2019 Complaint marked as Resolved Cinepolis India customer support has been notified about the posted complaint. Verified Support May 02, 2019 Cinepolis India Customer Care's response Dear Siddhesh, Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (73217) in the subject line so that our team can assist you. Regards, Team Cinépolis Verified Support May 10, 2019 Cinepolis India Customer Care's response Dear Siddhesh, We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day. Regards, Team Cinépolis | |||
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+91 99 5885 5033
3rd Floor, Plot No. 58, Sector 44, Gurgaon, Haryana, India - 122003
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Apologies for the delay in response. Kindly confirm if you have watched the show so that we can assist you further.
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Team Cinépolis