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Trai — about d2h levity

Booked for a re installation 3 days ago due to my shifting of location to Chennai and I called customer care more than thrice and I was said they raised complaint against the allocated engineer and till now no one approached us.this s not the first time we're experiencing ur d2h service in sivagangai was awful n we would like to switch on to another dish operator due to the poor service providing by d2h
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Comments

My customer Id: 79898648, I have recharged for Rs.904/- on 16/6/2019 through net banking (Indian Bank) Transaction Ref No.[protected] Dt:16/06/2019 at 16:25hrs, but the amount is not credited in my account and same complaint to Videocon customer three time but there is no action, i just receiving sms of your complaint has been resolved.
Reply
d2h Customer Care's response, Jul 16, 2019
Dear Customer (muruarasi),

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards
d2h Customer Care's response, Jul 19, 2019
Dear Customer (muruarasi),

We would like to inform you that we have tried to call you multiple times on your RTN-9383953550, but you were not responding to the calls. Moreover, you can write us back with the below mention details at [email protected] :-

(a) Transaction / Reference ID
(b) Screenshot of Successful Transaction

Thanks & regards
Not able to access the app of SITI Cable Network to select my channels, hence forcing me to select their package.

I have written couple of mails, but did not get any reply.

It seems by this new process, customers are only sufferer.
Reply
Dear Aathira,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards
Reply

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