[Resolved] Razorpay — payment deducted but tickets not booked

Garima0270

from Jahangirpur, Uttar Pradesh

Address:

Saharanpur, Uttar Pradesh, 247001

I booked a ticket from irctc app and paid via google pay. My money is been deducted from bank but the tickets are not booked and it says that the payment is pending.
Transaction id : [protected]
Ticket from sre to ndls.
Of date 9/11/19
Kindly look into this matter.
And inform me what i can do to recover my money or book the tickets.
Or if possible is there a way to confirm the payment and get my tickets booked

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Dec 5, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2019

Razorpay Customer Care's response Hi,

We see that the IRCTC transaction ID: [protected] is an unsuccessful transaction. Rest assured, you will receive the refund credit in 5-7 working days. You can check the status of the same here: https://razorpay.com/support/#refund

Thanks and Regards,
Team Razorpay

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Comments

Sitaramdas Mahraj

from Mumbai, Maharashtra

Dear sir I pay my EMI by rozerpay. but amount not deposit in company.

Razorpay Customer Care's response, Nov 6, 2019

Verified Support

Hey,

We would like to investigate this. Please write to us with your contact and transaction details here:https://razorpay.com/support/#request and we will get back to you on the same at the earliest.

Thanks & Regards,
Team Razorpay