Axis Bank — credit card statement wrong

Prabir Chowdhury

Address:

Howrah

I am an axis bank customer. I have some emi against axis neo credit card. But now in april20 it is showing feb20 emi is not paid. But i have already paid in 13march, 2020. I have tried to contact over call/chat service but failed. Several time message axis bank fb official page but no resolution yet. Please have a look into this matter and resolve it urgently.
Email - [protected]@gmail.com

Was this information helpful?

No (0)

Yes (0)

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2020

Axis Bank Customer Care's response Hi, thanks for writing in. We are open to help you! Here is a link that will give you more information on this topic - https://application.axisbank.co.in/webforms/axis-support/sub-issues/Cards-Credit-paymentandstatus-1.aspx Regards, Team Axis Bank.

Apr 09, 2020

Updated by Prabir Chowdhury I have Checked the link and I have found that it is showing feb20 EMI amount is 9792 under total amount due, due date 1st April, 2020. And I have paid this amount on 13th March, 2020. This payment is showing under unbilled amount.
Now, in axis mobile banking it is showing I have to pay feb2020 EMI again. Why I have to pay the feb20 bill again when I have already paid for it? It should be march2020 bill . Please resolve the issue urgently. I have attached supporting documents.

Apr 11, 2020

Updated by Prabir Chowdhury My contact no : [protected]
Please update on urgent basis.

Related Axis Bank reviews

View all 12956 Axis Bank Reviews

Comments

Omkar Nawghare

from Hāora, West Bengal

I have a salary account in axis bank. And suddenly in the late night got the message with debit of amount 885 INR. Do not understand the reason of debit. I want full justification om this. If Disappointed with such careless behavior from Axis.

Axis Bank Customer Care's response, Apr 8, 2020

Verified Support

Hi, we request you to write to us at [email protected] for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.

Prabir Chowdhury

I have Checked the link and I have found that it is showing feb20 EMI amount is 7972 under total amount due, due date 1st April, 2020. And I have paid this amount on 13th March, 2020. This payment is showing under unbilled amount.
Now, in axis mobile banking it is showing I have to pay feb2020 EMI again. Why I have to pay the feb20 bill again when I have already paid for it? It should be march2020 bill . Please resolve the issue urgently. I have attached supporting documents.

Axis Bank Customer Care's response, Apr 9, 2020

Verified Support

Hi, we are open to help you! Please share with us your registered contact number and we will get back shortly.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.