99labels — credit points

Follg is the sequence of evetns-
1. i received the order placed - black zari stole. On seeing the stole, I did not like it. I would like to return it. Please let me know the procedure.
2. Dear Customer,Thank you for writing to us.We are really sorry to know that you are unhappy with the quality of the product.As per our flexible exchange policy, you can send the product to us and we can offer you bonus points so that you can purchase some other product of your choice in future sales.Kindly note that return courier charges will also be refunded to you.
3. I have sent the consignment by blue dart AWB no ------. Let me know as soon as you receive it.
4. Pickup Date 19 February 2011
From Bangalore
To New Delhi
Status Consignee Refused To Accept Shipment
5. Thank You for writing to us.
Kindly be noted that we have instructed the warehouse and they would be receiving the parcel.
Please be updated that there is no such instruction from our end on not receiving the parcels.
Although, we really apologize for the inconvenience caused to you.
6. Please be updated that we have received the consignment.
7. Thank you for the iinfo. Let me know as o when the credit points will be reflected in my a/c.
8. on feb 23- Please be updated that we will initiate the refund process tomorrow.
The same will reflect in 2-3 working days.
9. on feb 28 - The refund has not yet reflected in the a/c.Please do the needful.
10. Further, please be updated that the refund initiated to you bounced back.
We will be re-initiating the same tomorrow.
11. feb 28 - Please refund the amount - eventhough I know it is not in your policy.
I have had enough with the consignment and now with the credits.
How much do I have to follow up for MY CASH that you have with you??????
12. march 2 - What is the status of the refund ????? It has been quite a while since you have taken up the matter. With no response from your side I really wonder if customer support exists or is it defunct?????I am left with no other option but to go to the consumer forum.
13. march 2 thank you for writing to us . As per the telecom you will get your refund by today .
14. march 3 - WHERE IS THE REFUND ???????????????
IT IS NOT REFLECTING IN THE CREDIT POINTS AS PROMISED BY YOU. PLEASE DO NOT MAKE FALSE PROMISES. I HAVE ALREADY CONTACTED CONSUMER FORUM AND YOU WILL SOON HEAR FROM THEM.