[Resolved]  ABN AMRO Bank Credit Card — Insurance policy bought on unused credit card & name sent to defaulters list

Address:

Mumbai City, Maharashtra

This is Love Shrivastava from Mumbai.

I was holding an ABN AMRO credit card ([protected]) for the period 2002 to 2005. In Sept'05 I stopped using above credit card & destroyed the same. The last statement generated on 7th Oct'05 shows credit balance of 76 Paise.

One fine day I came to know that ABN AMRO have put my name in defaulter's list for want of Rs. 5589/-. When I checked up with their call center, I was informed that an Insurance Policy was purchased on my name in 2005 which has remained unpaid & hence this outstanding with killing interest rate built up over the years.

After talking tough to ABN AMRO, I was informed that the amount has been reversed & no dues certificate would be sent to my home shortly. Since I had to process my home loan application with SBI, Baroda, I did not wait for ABN AMRO to clear the outstanding by following their internal process & cleared the outstanding vide ICICI bank cheque no. 936713 dated 23rd Mar'10. I was also informed that it will be processed with in 4 days & I will receive the no dues certificate in approx. 4 days.

When I contacted ABN AMRO on 29th Mar'10 at 7:30 PM through mail to inform them to send the scanned copy of no dues certificate to me by mail, I have been informed once again that it will take another 7 - 10 days by Mr. Manoj of ABN AMRO bank call center. When I requested him to send me to confirm over e-mail that no dues certificate is under processing & it will be sent to me shortly, he assured me to send the mail with in 5-10 minutes, which I am still to get even after waiting for 6 hours.

It seems that no body is bothered about customers at ABN AMRO bank & recently they have changed their name from ABN AMRO bank to Royal Bank of Scotland (RBS) to confuse the customers. Also the e-mails of officer handling customer grievance cell have been removed from their website so that the customers should not contact them. No phone no. or mobile no. has been mentioned in the site to contact above officers deliberately so that they are not contacted by harassed customers.

I also came to know about so many complaints about ABN AMRO bank credit cards on this site that it seems that ABN AMRO are the Masters of Forgery in banking.

If they don't respond by tomorrow i.e. by 30th Mar'10, than I will have no option but to file a complaint against them & drag them to Court/Consumer Forum.