[Resolved] Accel Frontline Service Ltd & Seagate — Poorest Service quality | |
Hi Team, I am one of your quite old customers for Seagate HDD. But I am regret to say that the Service quality that I am getting from Seagate and it partners, AccelFrontline, has added nightmares to my life. This is one of my Horrible experiences to share with you. I really have some more from the past, but to talk about them is equally wasting our time. I have a 500 GB Seagate HDD waiting for a 3rd Replacement almost within an year and a half year. I applied for a leave from my office and I walked to the Service Center. The person at the front desk was busy in talking to a security guard. I waited for 5 mins and later when I asked him that i am waiting to submit the HDD, he asked me if I have a Registration ID .. I replied , "No, I don't" ... He gave me a slip and with the URL http://myservice.accelwms.in and adv me to get a one before visiting he Service Center again. The way he said was like he was disappointed because of my intervention in his chit-chat with the Security Guard. I came back home and i generated a Work Order and want back to teh service center again and now the same rude guy told me to bring its ESD bag along with the HDD for submission. i told him that this piece of information could have been mentioned on the URL that he gave me. Moreover he could have mentioned the same when he gave me the URL link other day.; He replied that he is not responsible for all these informations,(though he was seated at Front desk for same, but he might thinks that he has been posted there to break the chairs by sitting idle or spending time with chit-chats ). Some of the guy who were also pissed of due to the similar experiences advised me that i can get a ESD bag from the market @ Rs 5. I went to the Market and i enquired from 15-20 shops, but they do not sell such Bags. I came back to the Service center again and explained the situation and the person @ help desk was as always Rude and non-cooperative. I went to the Mr Vasant who was perhaps the Supervisor over there. And surprisingly, he also was also helpless, to help me out and said that I should have read the notice board in the office..... I explained him that on the notice board he has displayed so many advertisements for at least dozen of Products including Lexmark, Kingston etc... so how do know if i am supposed to look at the notice board more over the Frontdesk should have guided me or the URL http://myservice.accelwms.in should have this information ..... Mr Vasant told me that he has no time to entertain customers like me and if I am still willing to submit the HDD he will reject it... I waited for about 45 minutes and submitted the HDD and received a Letter of Rejection due to no ESD Bag. Hello Seagate, I am no more willing to take leaves from my office and I want Seagate to look into this matter and send someone to receive the non-working HDD and return back to my home (of course without charging me) within the stipulated time...... or ready to face the legal actions. -- Thanks and Regards Ashutosh Pandey [protected], [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 62 Comments | |
Comments
sir .
i m vinit in symbiotic drugs.
plz replaesh my segta hardisk .
thanku & regarding
vinit k.
i m vinit in symbiotic drugs.
plz replaesh my segta hardisk .
thanku & regarding
vinit k.
ps give me hdd replacement of hdd id
Yes! The exactly same I experienced at nehru place replacement centre.
Definately I will not buy Seagate HDD in future.
http://www.learningashram.com
Definately I will not buy Seagate HDD in future.
http://www.learningashram.com
ENER CLICK HERE IF SHIPPING ADDRESS ISSAME OR PERMANENTADDRESS ENTRR NEW SHIPPING ADDRESS
Its not the fault of Seagate. The main culprit here is Accel Frontline. I had faced a similar problem from these guys. My 3 months old Brother DCP 195C developed some printing problem. The oversmart engineer from Accel Frontline, who had come to my residence for onsite warranty support asked me to produce the Bill for the subsequent purchases made by me of Brother ink cartridges. I told him to show me the clause in the terms & condition of warranty. He then started telling me that these full cartridges seems to be refilled. I then asked him to sign each cartridge and then I will personally bring them to his service centre at Nehru Place, New Delhi for thorough inspection & dissection. If its prove that the cartridges are refilled I forgo the warranty & tender my apologies. But if its proved that the ink cartridges are not refilled then I'll make his MD tender unconditional & unqualified apologies to me and also extend the warranty by another year.
Thereafter that oversmart chap left. Next day one Mr. Asif fron Accel Frontline informed me over phone that print head requires replacement and the same cannot be provided under warranty.He also asked me to talk to some Mr. Avinash of Brother. I told him that I'm not prepared to talk to anyone and that he should communicate the same thing in writing. Next day that guy sent me mail asking for the Bill/Invoice of the printer and the ink cartridge to "process my claim". You all can imagine how he changed his stand from no warranty to warranty if bill is produced - of ink cartridges. This had happened only on 2/11/10 and the mail received on 4/11/10.
I am filing a criminal case against the Accel Frontline and as well as against Brother International India Pvt. Ltd.The service engineer and/or Accel Frontline cannot creat their own terms for warranty support.
Tomorrow Maruti Suzuki will also start asking for petrol bill when engine problem will occur.
This appears to me like a racket for extortion.
I request all like minded people/customers who had suffered in hands of Accel Frontline officials should contact me so that I can mention all the facts in my brief (Legal suit) and am able to teach these a lesson for life.
Raman Jhanjee
#[protected]
Thereafter that oversmart chap left. Next day one Mr. Asif fron Accel Frontline informed me over phone that print head requires replacement and the same cannot be provided under warranty.He also asked me to talk to some Mr. Avinash of Brother. I told him that I'm not prepared to talk to anyone and that he should communicate the same thing in writing. Next day that guy sent me mail asking for the Bill/Invoice of the printer and the ink cartridge to "process my claim". You all can imagine how he changed his stand from no warranty to warranty if bill is produced - of ink cartridges. This had happened only on 2/11/10 and the mail received on 4/11/10.
I am filing a criminal case against the Accel Frontline and as well as against Brother International India Pvt. Ltd.The service engineer and/or Accel Frontline cannot creat their own terms for warranty support.
Tomorrow Maruti Suzuki will also start asking for petrol bill when engine problem will occur.
This appears to me like a racket for extortion.
I request all like minded people/customers who had suffered in hands of Accel Frontline officials should contact me so that I can mention all the facts in my brief (Legal suit) and am able to teach these a lesson for life.
Raman Jhanjee
#[protected]
Accel Frontline Services Limited — forgot password
dear siri forget the my password of accel frontline online call system id. my customer id is JA10004849...& my email id is meet.[protected]@gmail.com. please help me....
booting problem plz repalace
i bought s a transcend mp3 player ... it stopped working in 15 days ... when i went to accel they told me they will take 45 days to change it .. where in the world to you take 45 days to replace a faulty product under warranty ... my advice ...if this the way transcend treats it s customers dont buy its products
sunil navani
sunil navani
i m ajay verma network admin in subharti university meerut up many seagate hdd have been dead these are in warrenty period but no help from seagate service i wnat online servise i dont belive seagate service
thanks
Er. ajay verma
contact [protected]
mail [protected]@live.com
thanks
Er. ajay verma
contact [protected]
mail [protected]@live.com
dear end user,
India's accelwms service entere is worst its darty policy implemented. Profile registration part is very very darty. so many times tried to register it notgenerating the ID and we tried to call to service station no one respond on the call.
we request to the seagate team kindly change the service provider who is worst.
India's accelwms service entere is worst its darty policy implemented. Profile registration part is very very darty. so many times tried to register it notgenerating the ID and we tried to call to service station no one respond on the call.
we request to the seagate team kindly change the service provider who is worst.
myservice.accelwms.in
is the india, s worst seagate service center ... profile registration is worst policy . nno responce on phone number . Darty company which is maintaing list of products and makin lot of problem for the seagate end user.
we request ot Seagate Team kindly change the service provider who is a worst service center in India and worst policy.
is the india, s worst seagate service center ... profile registration is worst policy . nno responce on phone number . Darty company which is maintaing list of products and makin lot of problem for the seagate end user.
we request ot Seagate Team kindly change the service provider who is a worst service center in India and worst policy.
sir,
what i am mentioning here, is so serious that immidiately calls for corrective action How shameless people in accel frontline nehru place can get i went to them for 250 gb hard disk (seagate) replacement, which i am sure there was no tempering or physical fault they took in their hands later passed to one another person to have a check also and in the mean time with their hard thumb rub they deliberately broke a electronic circuit part and then gave back to me that sorry as there was a physical fault How so shameless!! can some breed of human can get.
if anyone from that deppt. who has any shame left and will replace my hard disk can contact me on
[protected]@gmail.com
what i am mentioning here, is so serious that immidiately calls for corrective action How shameless people in accel frontline nehru place can get i went to them for 250 gb hard disk (seagate) replacement, which i am sure there was no tempering or physical fault they took in their hands later passed to one another person to have a check also and in the mean time with their hard thumb rub they deliberately broke a electronic circuit part and then gave back to me that sorry as there was a physical fault How so shameless!! can some breed of human can get.
if anyone from that deppt. who has any shame left and will replace my hard disk can contact me on
[protected]@gmail.com
this is for all to see how shameless can people at accel front line seagate service centre at nehru place can be !!!
my seagate hard disk 250 gb was taken by the people on the desk to check and then passed to one another person and in the mean time they with their thumb gave a hard rub and remooved a electronic part and then rejected my hard disk telling that physical fault cannot be covered .
for any one in that team who has any shame left can contact me on [protected]@gmail.com.so that i can get my disk replaced
my seagate hard disk 250 gb was taken by the people on the desk to check and then passed to one another person and in the mean time they with their thumb gave a hard rub and remooved a electronic part and then rejected my hard disk telling that physical fault cannot be covered .
for any one in that team who has any shame left can contact me on [protected]@gmail.com.so that i can get my disk replaced
I am submit my ram on october 28.still now(10.01.2010) my ram did'nt replace to me.
wORST CONDITION I am dissapointed by seagate's service and product.Waiting to file a legal petion in consumer court.I have 12 seagate HDDs waiting to be repaired for 3 times within 6 months of purchase.I am a computer dealer.my contact nos [protected].If any one wants to join me
HARD DISC NOT WORKING
seagate 250 hard disk
my 250 hdd not detecting
my hard disk nis craipt so my camplain is accept
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+91 44 4225 2000
Inspirisys Solutions Limited First Floor, Dowlath Towers, New Door Nos. 57, 59, 61 & 63, Taylors Road, Kilpauk. Chennai – 600 010, Tamil Nadu, Chennai, Tamil Nadu, India - 600029
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