Freecharge Payment Technologies / FreeCharge.in

[Resolved] Accelyst Solutions Pvt. Ltd./freecharge.com — Online recharge not credited to the mobile account.

VVV1

from Ahiri, Maharashtra

Address:

Pune, Maharashtra

I have done online recharge & payment 198 Rs. thru ICICI bank on 21st March 2012, but still it is unreceived. I am calling there customer care but there is no response. pls do the needful.

Address of accused company:
Accelyst Solutions Pvt. Ltd.
C-1, Udyog Sadan, No. 3, MIDC Central Road, Near SEEPZ, Andheri (E), Mumbai - 400093

Order ID : 12546454 Recharge Date : [protected]

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Sep 18, 2016

Complaint marked as Resolved

Verified Support

Apr 02, 2012

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Greeting from Freecharge.in

Your transaction attempted against Order:12546454 was unsuccessful due to some connectivity issues or technical issue at operator end. We regret for the inconvenience faced by you.

We have issued refund instructions to the payment gateway today

Depending upon the turnaround time of your bank you will get the refund automatically into your account (ideally the banks take 4-8 working days to process the refund)

We value your relationship with us and would request you to wait till then. Please be rest assured that our team is continuously following up on this.

For further queries feel free to write us at [protected]@freecharge.in or visit the below mentioned link in order to assist you.

http:/support.freecharge.in

Once you submit all the details, your query will be addressed with in 24 hrs.

Regards,
freecharge team
www.Freecharge.In

Happy Freecharging!!!