Acer / As5755g — Delay in service

Address:

Maharashtra

Subject : Delay in Service – ACER

Manoj A Shah
Room No 6, Ramabai Wadi,
Vakola Village Road
Santacruz (East) – 400 055

Location : Mumbai

Name of Company : ACER
Service Centre Name : Acer Customer Service Center (RLC Pvt. Ltd.)
Address : 32, Sainath Industrial Estate,
Mahakali Caves Road, Opp Dominos Pizza,
Andheri (East), Mumbai – 400 093

Respected Sir,
I, Mr. Manoj A Shah bought a Acer Laptop Model No: AS5755G on 17/12/2011 from Vijay Sales, Last month it started giving problem its was not starting when I contacted the Acer service center at 32, Sainath Industrial Estate, Mahakali Caves Road, Opp Dominos Pizza, Andheri (East), Mumbai – 400 093 they told me that there is a problem with my keypad abd registered my complain No[protected] on 21/07/2012 and assured me it will be replaed within 2-3 days.

Now it’s nearly a month gone (24 days) and yet I have not got the keypad replaced. Every time I make a call to the service centre they say that the keypad is out of stock and it will take 2-3 days we will give u call once the keypad is available.

On 11/08/2012 I got a call from the service centre saying that the keypad is available and I can the visit the service centre on Monday 13/08/2012 and get my keypad replaced, but when I visited the service centre on Monday I got the same answer as keypad out of stock and they will get back to me in 2-3 days.

Kindly do the needful in this matter for which I will be thankful to you

Regards,
Manoj A Shah
Mobile No : [protected]